Warehouse & Service Support Coordinator

01 Warehouse & Inventory: Receiving, storage, stock accuracy

■ Goods receipt

• Receive all inbound deliveries—capital equipment, spare parts, and consumables—checking quantities and condition against purchase orders and packing lists.

• Inspect and report discrepancies (short shipments, damage, incorrect items) promptly to purchasing and the relevant supplier or freight forwarder.

• Book received goods into the inventory/ERP system accurately and on the same day, recording lot, serial, or batch details where applicable.

• Unpack, label, and put away stock to the correct bin or storage location, keeping heavy and oversized equipment safely handled and stored.

■ Stock control & housekeeping

• Maintain accurate on-hand stock levels through disciplined transactions and regular cycle counts and stocktakes.

• Keep the warehouse clean, orderly, and compliant—clear aisles, correct storage, and safe racking loads.

• Flag slow-moving, obsolete, or minimum-level stock to support aftermarket and purchasing decisions.

02 Order Processing & Dispatch: Pick, pack, document, ship

• Pick and process spare parts and equipment orders against sales orders, verifying items, quantities, and part numbers before packing.

• Pack goods to a professional standard for domestic and trans-Tasman freight—protecting equipment in transit and meeting export-packing requirements for New Zealand shipments.

• Prepare dispatch documentation: delivery dockets, consignment notes, packing lists, and any dangerous goods or export paperwork.

• Book freight with carriers, compare service levels and costs, and select the right method for urgency and value.

• Provide tracking details and expected delivery dates back to sales, service, and customers, and follow up on delayed or lost consignments.

• Coordinate returns, warranty items, and credits back into stock, and manage outbound goods sent for repair or calibration.

03 Deliveries & Local Logistics Site drops, collections, transport

• Carry out local deliveries and collections of parts, tools, and equipment to customer sites and suppliers as required.

• Load and secure vehicles correctly, observing load limits, restraint requirements, and safe handling.

• Coordinate larger transport and craneage for capital equipment movements, liaising with third-party carriers.

• Deliver tools and staged parts to technicians on site when a job calls for it, keeping the service team supplied.

04 Service Support & Tool Management Job prep, planning, coordinated tool store

■ Preparing & planning jobs

• Work closely with the service department to prepare and plan for upcoming field and workshop jobs—reading the job scope and getting ahead of what each one needs.

• Stage tools, spare parts, consumables, and equipment for each job in advance, kitted and checked so technicians can mobilize without delay.

• Confirm parts availability early and raise orders for anything missing, escalating long-lead items before they hold up a job.

• Prepare and issue job packs—drawings, service reports, calibration records, and site paperwork—alongside the physical kit.

■ Tool store & equipment control

• Own and maintain the service tools in one coordinated, well-organized area—every tool with a home, clearly labelled, and easy to find.

• Run a sign-out/return system so tools are tracked to technicians and jobs, and account for what is out, in, and overdue.

• Inspect tools on return; clean, service, and store them, and remove damaged items from use until repaired or replaced.

• Maintain the calibration and test-and-tag schedule for tools and test equipment, keeping records current and compliant.

• Manage consumables and shop supplies, reordering to set minimum levels, and recommend new or replacement tooling.

Who we are: 

Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand. 

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".