Overview:
The Value Chain Team Leader will be the focal point of communication, co-ordination, and administration with the Value Chain Team and Service Partner Team. Engaged in every facet of the business process – planning, purchasing, shipping, storage & distribution, sourcing, customer service, and more. Its performance helps the organization control expenses, boost service coverage, and maximize profits.
Key Deliverables:
The Value Chain Team Leader is responsible for producing the following deliverables:
- Direct, coordinate, assign, monitor and review the work of the Value Chain & Service Partners Administrators.
- Inventory Management – Coordinate Global Stock take regularly.
- Collaborate with staff, other departments, and executive management to share information, resolve problems, and to clarify management objectives.
- Oversee organization wide management of the strategic sourcing, procurement, contracting, and evaluation of services.
- Develop and implement new systems, best practices, inventory control, demand planning, and other optimizations to grow the business.
- Develop and implement profit improvement plans and change management plans with prioritization and resourcing.
- Communicate values, business goals, and represent the organization both internal and external.
- Manage supplier/vendor/partners relationships.
- Manage suppliers & partner’s activities, reviewing proposals and contracts, developing performance specifications, and serving as a liaison with the organizations.
- Direct the hiring, training, supervision, mentoring, and performance evaluations of the Value Chain & Service Partner staff.
- Support the development of Value Chain & Service Partner based training materials, manuals, and procedures.
- Establish key performance indicators, monitor ongoing performance, and improve performance against set goals.
- Managing the administrative reporting requirements of the team and the departments KPIs
- Coordinating and running the Weekly Meetings
- Escalation points for issues/concerns within the Value Chain & Service Partner Teams.
- Identify potential projects to deliver changes and improvements to both the Value Chain & Service Partner Teams and commission selected projects.
Required Skills/Capabilities:
- Strong written and verbal communication skills, ability to clearly communicate with own team and with other departments and the Executive Management.
- Proficient computer skills with MS Word, Excel, PowerPoint, and Outlook.
- Problem solver with high level of organizational and negotiation skills.
- Ability to coach and train a team to achieve maximum potential.
- Proven ability to analyze to reduce cost and improve performance.
- Fact driven; data driven decision maker.
Key Accountabilities:
- Manage and direct all procurement, inventory control, logistics, service partner, and sourcing activities.
- Select, train, evaluate and develop Value Chain & Service Partner Admins; Develop team culture to create an optimum environment for employee growth and contribution.
- Develop and implement new or improved Value Chain & Service Partner processes and strategies.
- Represent company in negotiating contracts and formulating policies with suppliers, vendors, and partners to support strategic business objectives.
- Drive cost reduction efforts utilizing negotiation techniques, managing parts, shipping, and service costs to minimize expenses.
- Analyze inventory, market, delivery systems, and SLAs to determine how to minimize escalations and optimize customer service.
