Core processing
- Conduct pre-checks on risk files (completeness, eligibility, declinature triggers).
- Perform due diligence checks (credit; web searches) and flag adverse findings with a summary for underwriter review.
- Prepare rating inputs; apply standard rates and calculate premiums for NB/REN/MTA as instructed; raise discrepancies.
- Generate, check, and issue documentation (schedules; certificates; endorsements; renewals) to agreed standards.
- Maintain accurate records and file housekeeping; ensure version control and audit trail.
Workflow and compliance
- Adhere to underwriting policies, procedures, authority matrices, and group broking procedures.
- Manage tasks/diary to SLA; prioritise workloads; escalate risks or delays promptly.
- Complete quality checks (peer/4‑eyes) and rectify errors; log breaches/complaints/E&O and respond to QA actions.
- Ensure GDPR and data protection compliance; follow retention and documentation standards.
Market and placement support
- Prepare quote requests and market presentations; obtain and record quotes; compile comparisons for underwriter/AE.
- Log and route referrals to insurers/underwriters; track responses and follow up to deadlines.
Communication and liaison
- Liaise with Underwriters, brokers, and internal teams to chase outstanding information and clarify queries.
- Provide clear status updates; maintain accurate call/email notes in the system.
MI and continuous improvement
- Update MI trackers (turnaround, accuracy, backlog); highlight trends and exceptions.
- Contribute to process improvements and system hygiene initiatives.
Development
- Pursue CPD; broaden product knowledge; work towards relevant insurance qualifications as required.
Explicit boundaries (to avoid scope creep)
- No independent underwriting decisions, pricing negotiation, or authority-bearing actions.
- No product ownership, portfolio management, or trading accountability.
Optional role metrics (for the scorecard)
- Turnaround time; first-time-right accuracy; rework rate; documentation errors; SLA adherence; backlog/throughput; system hygiene (duplicate/defect rate).
