We are seeking a Trust & Safety Specialist to support the review, investigation, and resolution of high-risk safety incidents on our platform. This role will primarily focus on self-harm, suicide, and sadistic harm-related escalations while partnering with cross-functional stakeholders to protect users and uphold platform integrity. The ideal candidate is experienced in trust and safety operations, comfortable working with sensitive content, and capable of making sound decisions in fast-paced, high-stakes environments.
Responsibilities include, but are not limited to:
- Triage, investigate, and respond to escalated safety incidents received from internal teams, external partners, law enforcement agencies, and parents.
- Handle urgent and time-sensitive cases related to self-harm, suicide, child safety, and other high-risk trust and safety concerns.
- Conduct complex content moderation and investigations using internal tools and established workflows.
- Assess threats, identify policy violations, and recommend appropriate enforcement actions.
- Prepare and submit proactive disclosures to law enforcement in accordance with company policies, legal requirements, and standard operating procedures.
- Maintain detailed and accurate case documentation, investigation records, and escalation logs.
- Partner closely with Product, Policy, Legal, and Safety teams to support incident response and improve operational processes.
- Participate in team meetings, daily stand-ups, training sessions, and ongoing professional development activities.
- Adhere to strict operational security, privacy, and confidentiality requirements.
Requirements
- 4-6 years of experience in Trust & Safety, content moderation, online safety, investigations, intelligence analysis, or a related field.
- Demonstrated experience handling child safety, exploitation, or other high-risk online harms cases.
- Knowledge of content moderation practices, escalation workflows, and trust and safety operations.
- Strong analytical thinking, investigative, and problem-solving skills.
- Experience managing sensitive, graphic, or emotionally challenging content while maintaining professionalism and sound judgment.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to work effectively across cross-functional teams and stakeholder groups.
- Strong documentation and case management experience.
- Experience supporting crisis response, self-harm, suicide prevention, or law enforcement engagement programs.
- Familiarity with online platform safety operations, digital investigations, or cyber-enabled threat environments.
- Experience working with policy enforcement frameworks and operational standard operating procedures.
- Understanding of privacy, safety, and legal considerations associated with child safety and emergency disclosures.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
The base salary range for this position is $80,000-80,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.
Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.
