About the role
This role is a key element in the customer journey. The TRIOS Onboarding & Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.
Your key responsibilities will be:
- Build trusted customer relationships and provide first-class TRIOS onboarding experience
- Provide prompt follow-up and attention to customer inquiries.
- Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
- Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
- Verify product installation to ensure that there are no issues.
- Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance.
- Monitor and follow up on the users onboarding journey.
- Interact with other departments and local academies and escalate customers’ feedback further.
- Tracking, Reporting and administrative tasks
- Setting up the customer’s account
- Enter client information into CRM or project management software.
- Monitor user’s progress through onboarding journey and follow up.
To succeed in your role, you should possess the following competencies:
- Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
- At least one year experience at a technical support call center operating at preferably dentistry or medical field
- Customer obsession, high curiosity in people and willingness to help.
- Dental background or interest in dental world.
- Strong ability to learn fast and competent to learn new software.
- Strong Communicator—must be able to provide clear, concise training and advice to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions.
- Global Mindset-Must be able to understand and effectively work across cultural boundaries.
- Problem solving and logical thinking skills—through focused listening and observation, can identify key issues and limiting factors.
- Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines.
- Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen.
Preferred Education and Experience:
- Previous experience in a customer support role, training position, or participation in dental conferences is preferred.
- Experience as a dental assistant or in a dental lab, and/or familiarity with TRIOS or other intraoral scanners (IOS), is considered a strong asset.
We offer:
- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Opportunity to become a part of the success that 3Shape has created over the past 20 years
We will be glad to welcome you in our team!
You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shap
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.