Trial Experience Apprentice

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Post

About The Role:

You're excited about helping people and want to learn how to support customers in a fun, fast-paced environment. You'll do things like answering customer emails, chats, and texts, scheduling meetings, welcoming customers into our video meeting room, and keeping track of who's waiting and who's called in.

You're comfortable working alongside a team that cares about doing a great job, and you're ready to learn new skills like managing your time, staying organized, and communicating clearly.

To do well in this role, you'll want to be confident, friendly, and positive, even when things get busy. You'll often be the first person a customer talks to, so making a good first impression matters. Being able to manage your time and stay on top of things will help you succeed. At HighLevel, everyone stays on camera during calls with customers, teammates, and managers.

Programme Details:

Work Type: Apprenticeship

Department: Customer Acquisition

Sub Department: Trial Experience

Duration: 6 Months

Shift timings: 11:00 PM - 08:00 AM CST (Wed - Sun)

Monthly Stipend: 32,000

Location: Remote: India

Programme Start: Nov 2026

Learning how to understand different customer needs and communication styles so every customer feels welcomed

Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails

Setting up basic customer account info when needed

Answering calls, chats, and emails and booking appointments for the team

Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system

Helping create good habits for how our video waiting room should run

Entering information into spreadsheets or updating calendars

Answering and forwarding phone calls

Sending customers short surveys to rate their experience

Keeping an eye on our systems to make sure everything's working properly

Helping urgent customer issues get handled quickly

Helping the team stay organized by setting reminders and managing the task pipeline

Learning more about our products by joining team meetings and trainings

Being flexible — other tasks might come up as the business changes

A high school diploma or GED (or working toward one)

Good communication skills in English; comfortable explaining things clearly to customers

No prior experience required — we'll train you! Any past experience answering calls, scheduling, or helping customers is a nice bonus, not a requirement

Willingness to learn tools like Google Calendar

Friendly phone, email, and chat communication style

Ability to stay organized and find information quickly

Comfortable juggling a few tasks at once in a fast-paced day

Patience and good listening skills

A positive, easygoing attitude with customers

Comfortable adjusting your tone depending on who you're talking to

Enjoys building good first impressions with people

Able to work from home, on camera, in a quiet space

Reliable high-speed internet at home

Open to a flexible schedule, including some mornings, nights, weekends, or holidays

Comfortable using a Mac with multiple monitors, and open to learning tools like Google Suite, Zoom, Slack, and Excel