Trading Lead - RTM

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You’ll work really closely with the product P&Ls, pulling together plans to hit commercial targets or find opportunities to drive further benefit, then implement these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you!

The Trading Lead will be responsible for the delivering the in-quarter numbers across a portfolio of Sky products to existing customers through our inbound/outbound voice channel. They will need to understand the trading levers available to them (e.g. agent incentives) and make recommendations to optimise customer and P&L performance.

They will need to be strong collaborators with the Planning Teams, other voice channels and the Customer Service Group to ensure the Sky leadership team makes informed and timely decisions

What you’ll do:

• Trading Expertise – Be the expert in Trading Performance for your area. Have a deep understanding of the drivers of all critical metrics including Demand & conversion down to a product and sales site level.

• Trading insight & idea generation – using large and complex data, clearly communicate findings in a simple and timely manner answering, “what is happening, why & what should we do.” Developing ideas to improve Performance across all KPIs.

• Reporting/trading governance – use your expertise and trading insight to deliver accurate channel reporting including root-cause diagnosis of any over or under performance.

• Provide mitigation or go-faster recommendations – use your knowledge to make recommendations across various senior partners, and the routes to market (channels) to improve performance.

• Coaching and leading impactful teams – Leading a team of 4 you need to use your technical & managerial expertise to lead, coach and develop a high performing team. Ensuring teams are delivering output to a high standard, regular 121s, development plans and have strong direction for their role.

• Input & influence of commercial & marketing plans – use your knowledge to input into and influence the commercial & marketing plans to get the best Trading Performance outcome for Sky.

What you’ll bring:

• Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior stakeholders.

• Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG.

• Experienced in delivering acquisition and/or retention performance through Voice channels via contact centres (both in house and partner led)

• Validated experience in coaching and manging strong individuals.

• Solid working understanding of key financial performance indicators and how these are to be used when making decisions and recommendations.

• Self-starter able to identify trends, issues and challenges – a real get up and go attitude to address issues head on and finding every opportunity to improve performance within the limitations and challenges faced.

• Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set

• Strong excel skills and experience of financial modelling

• Ability to swiftly obtain a clear understanding of business issues using data

• Confident and credible, able to present work up to the Director of Performance, with excellent written, verbal, PowerPoint and spreadsheet communication skills

• Brilliant collaborator, able to work across a matrix organisation with the product owners, CSG and finance to ensure the Sky leadership team makes informed and timely decisions

Team Overview:

We bring the best from the global market into Sky – we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future!

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.