Therapist Manager

The role:

We are looking for a Massage Therapist Manager to join our site in London.

As Therapist Manager, you will be responsible for overseeing the daily operations and performance of the therapist team, ensuring that every treatment meets AIRE’s high standards of excellence. You will play a key role in providing an outstanding experience to our guests while fostering a collaborative and respectful team culture.

Key responsibilities:

• Guarantee an optimal environment for the delivery of treatments, adhering to AIRE’s protocols and style guidelines.

• Ensure all team members are properly trained and updated with new protocols, experiences, and company procedures.

• Supervise and ensure full compliance with protocols and service standards across the therapist, front desk, and link teams.

• Address any situations that could affect the guest experience by taking proactive and immediate action.

• Coordinate and lead daily briefings with other operational departments, highlighting VIP guests, incidents, or relevant updates.

• Monitor and supervise inventory and the correct use of all supplies and materials within the therapist area.

• Report incidents, improvements, and relevant events to Management on a daily and weekly basis.

• Lead recruitment, onboarding, training, and ongoing development of the therapist team.

• Provide individual performance feedback, identify development needs, and implement improvement measures.

• Plan and supervise schedules, shifts, holidays, and overnight work of the therapist team.

• Create and implement the annual training plan for all team members under your supervision.

• Foster a culture of respect, teamwork, and continuous improvement aligned with AIRE’s values.

Who you are:

• You have at least 2 years of experience managing teams.

• You bring professional experience from the wellness, hospitality, or service-oriented sectors. While being a qualified therapist is not a requirement, any background in wellness or related fields will be an advantage.

• You have an advanced level of English.

• You are a confident user of Office 365; experience with Salesforce or similar platforms is a plus.

• You possess strong leadership, planning, and communication skills.

• You are detail-oriented, proactive, and committed to delivering the highest service standards.

• You are flexible and available to work evenings, weekends, and holidays.

What we offer

• Permanent contract

• Pension contribution: AIRE will contribute to your pension scheme.

• Career progression: Explore career progression opportunities within our team.

• Birthday gift: Enjoy an AIRE experience on your birthday!

• Enhanced maternity and paternity pay and time off.

• Discounts: Benefit from 30% off our AIRE experiences worldwide.

• Complimentary gym access.

• Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.

• Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

• Extra days holiday based on years of service.

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE, we are proud to have an international presence with 10 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, Vallromanes, Toronto. We are looking towards the future with the soon-to-be-opened Los Angeles and Madrid facilities. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.