Technical Support Specialist

About the role

Imagine stepping into the frontline of Destinus everyday operations where you become the go to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers and software to communication tools office equipment and network infrastructure your work ensures everything functions reliably so the team can move fast without friction.

At Destinus, we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission-critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations.

What You´ll Do

• Providing support to users both online and offline for corporate hardware and software issues 

• Performing initial diagnostics when hardware or software problems occur.

• Restoring devices and systems to working order, except for complex or major repairs.

• Setting up new computers (laptops and desktops) for users, whether on Windows, macOS and Linux.

• Installing and connecting office equipment like printers and scanners to the office computer networks.

• Checking, in some cases, configuring network equipment to ensure everything runs smoothly.

• Handling the transfer of faulty equipment for repairs and confirming it's back in working condition afterward.

• Assisting with the purchase of necessary equipment by helping to define requirements and accepting deliveries.

• Managing user accounts within our information systems. 

• Setting up user access permissions for the company's IT resources.

• Keeping an eye on equipment performance, network operation, and user activity to ensure everything runs smoothly.

• Creating user guides to help staff effectively use equipment and software.

Requirements

What You’ll Need

• Degree in information technology or similar

• 3+ years of experience in a technical role required with a wide range of responsibilities.

• Proficiency in Windows, Linux and its installation and administration.

• Configuration and use of virtualization of computing resources.

• Experience in configuring and supporting engineering software (CAD, PLM, CFD, etc.)

• Knowledge and management of Microsoft 365 & Active directory (users, groups, etc.)

• Setting up network equipment including switches, firewalls.

• Organization of work with remote users (remote work and support tools, communication).

• Fluency in English.

Who You Are

You are a natural problem solver who enjoys helping people and keeping systems in top shape. You understand how users work what they need and how to translate issues into quick solutions. You take ownership of your environment ensuring that local IT infrastructure is stable secure and up to date. You stay calm under pressure communicate clearly and adapt quickly when priorities shift. You thrive in fast paced settings where no two days look the same and you take pride in making technology feel effortless for everyone who depends on it.