You will support the Technical Support team by helping diagnose issues, investigate technical behaviours, and document findings, while learning how a SaaS product operates in real customer environments
This role is designed to give you practical experience at the intersection of customers, product, and engineering
Assisting in handling technical questions from internal teams, mainly Customer Success and Technical Support
Reviewing basic implementation setups, embed codes, scripts, and integrations under guidance
Investigating issues using browser DevTools, logs, and step-by-step reproductions
Helping document bugs clearly and providing structured information to Engineering
Contributing to and updating internal technical documentation and playbooks
Supporting the Technical Support Lead in improving workflows, tools, and internal processes
Learning best practices for implementations across common E-commerce platforms and CMS setups
At Flowbox, internships are designed as real learning experiences. You can expect hands-on exposure to:
Major E-commerce platforms (Shopify, Magento, WooCommerce, Prestashop, VTEX, etc.)
How the different layers of a SaaS product connect (front-end, back-end, APIs, integrations)
Practical debugging across browsers, scripts, and third-party tools
How product issues are analysed, prioritised, and communicated to Engineering
How customer feedback influences product decisions and roadmap discussions
Continuous skill development in HTML, CSS, and JavaScript through real cases
How a Tech and Product organisation operates at scale
Benefits
Free snacks & drinks at the office
Fun AW:s and parties
Ping pong, foosball, dart board, Mario Kart and FIFA at the office
Preferred experience
Be familiar with browser DevTools or willing to learn quickly
Have basic exposure to HTML, CSS, and JavaScript (academic or self-taught is fine)
Be eager to learn and comfortable asking questions
Be comfortable explaining technical topics in a clear, simple way
This role involves frequent interaction with internal teams, so good communication skills and a collaborative mindset are essential
Enjoy problem-solving and understanding how things work
This is an internship or entry-level role. Prior professional experience is not required
Be structured, organised, and curious
Communicate clearly in English, both written and spoken
