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Technical Support Engineer, Kasten at Veeam Software · Katori

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

We are now looking for a Technical Support Engineer for Kasten.

What You’ll Do

Effectively work across organizations including engineering, sales, and product management teams
Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
Participate in weekend and holiday coverage rotation
Ability to manage time efficiently, balancing tasks and priorities

What You’ll Bring

3+ years of related technical and customer facing experience
Excellent communication skills in both oral and written form
Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
Experience in Linux administration
Experience with Docker and Kubernetes management
Foundation knowledge of bash or similar Linux scripting languages
Experience with software development life cycles and upgrade patterns
BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field

Bonus Skills

Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
Kubernetes certifications (CKA or CKAD)
Previous startup experience

What You’ll Get

Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Technical Support Engineer, Kasten