The ad says“Understanding of deployment pipelines, system integrations, and troubleshooting methodologies”
The ad says“Proficient in managing and monitoring Microsoft Azure environments”
The ad says“Strong SQL knowledge and experience with querying and troubleshooting relational databases”
The ad says“Strong SQL knowledge and experience with querying and troubleshooting relational databases”
The ad says“Understanding of deployment pipelines, system integrations, and troubleshooting methodologies”
The ad says“Understanding of deployment pipelines, system integrations, and troubleshooting methodologies”
Values
The ad says“Familiarity with tools like Azure Monitor, Log Analytics, and Application Insights”
The ad says“Familiarity with tools like Azure Monitor, Log Analytics, and Application Insights”
The ad says“Familiarity with tools like Azure Monitor, Log Analytics, and Application Insights”
The ad says“Basic scripting or coding knowledge (e.g., PowerShell, Python) is a plus”
The ad says“Basic scripting or coding knowledge (e.g., PowerShell, Python) is a plus”
As a Technical Support Engineer at Ireckonu, you will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems
You’ll provide hands-on technical support to our hospitality clients, resolve incoming issues efficiently, and collaborate with internal teams to maintain system performance and reliability. This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and a solid foundation in cloud technologies
You will work closely with other Technical Support Engineers, escalating complex issues when needed, and play a key role in maintaining high service standards across our global client base
Serve as the first point of contact for customer inquiries related to our Azure Cloud platform and integrated systems
Provide timely and effective technical assistance via ticketing systems, email, and chat
Troubleshoot and resolve issues related to system performance, connectivity, and integrations
Escalate unresolved or complex issues to Support Analysts or Engineering with clear documentation
Monitor and maintain cloud infrastructure, application software, and system tools
Use tools like Azure Monitor, Log Analytics, and Application Insights to detect and address anomalies
Identify performance bottlenecks and collaborate with developers to implement solutions
Assist in the deployment, configuration, and testing of new features or integrations
Work with project managers and customers to ensure smooth rollouts and implementations
Support QA and UAT processes by validating technical functionality
Work closely with Account Managers and software partners to understand customer needs and system capabilities
Contribute to internal documentation, runbooks, and support process improvements
Participate in continuous improvement initiatives based on customer feedback and system insights
Preferred experience
Familiarity with tools like Azure Monitor, Log Analytics, and Application Insights
Strong SQL knowledge and experience with querying and troubleshooting relational databases
Understanding of deployment pipelines, system integrations, and troubleshooting methodologies
You can juggle different priorities and have great time management skills
2–5 years in a technical support or IT operations role, preferably in a SaaS or cloud-based environment
Basic scripting or coding knowledge (e.g., PowerShell, Python) is a plus
Experience in hospitality tech, customer relations or customer-facing software support is a strong plus
You are able to simplify technical processes and communicate them clearly to diverse audiences
Proficient in managing and monitoring Microsoft Azure environments
You are an expert in customer-experience and have great communication skills
Experience in a startup/scale-up environment or a startup mindset (adaptability, ownership, and proactive)
