The ad says“Basic understanding of blockchains, crypto, and web3 technologies”
The ad says“Basic understanding of blockchains, crypto, and web3 technologies”
The ad says“Experience working with Docker, Kubernetes, and other infrastructure components”
The ad says“Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools”
The ad says“Experience working with Docker, Kubernetes, and other infrastructure components”
The ad says“Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools”
The ad says“API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks”
The ad says“API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks”
The ad says“Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools”
The ad says“SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases”
The ad says“Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools”
The ad says“Basic understanding of blockchains, crypto, and web3 technologies”
The ad says“API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks”
The ad says“API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks”
Values
The ad says“Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust”
The ad says“Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust”
The ad says“Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust”
The ad says“Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust”
The ad says“Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust”
Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure
You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes
Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health
Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger
Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues
Benefits
Excellent healthcare + dental + vision coverage. Zero Hash covers roughly 100% of employee premiums
33 Days Flexible PTO
Equity ownership
WFH setup
Learning & Development Stipend
Mental health and wellness program
Preferred experience
This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact
Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks
Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools
Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders
SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases
Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust
Experience working with Docker, Kubernetes, and other infrastructure components
Background in fintech, SaaS, or other fast-moving industries
Basic understanding of blockchains, crypto, and web3 technologies
