We’re currently looking for a Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award-winning Support Team and provide our customers with quality service.
Qualifications:
- You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets.
- You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems.
- You’re a team player and have the ability to follow or lead as situations dictate.
- You are able to make decisions quickly and use available resources effectively.
- You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
- You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
- You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
- You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions.
Bonus Qualifications:
Role Responsibilities:
- Provide instant world-class service to HCSS customers through multiple channels.
- Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
- Take ownership of learning HCSS products in addition to the training provided.
- Continuously create helpful documentation through the capture of relevant information during each support interaction.
- Recognize and exceed the high standards and expectations of the department.
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!