Asks for

The ad says“Have Own Security NV1 Clearance or ability to get one”
The ad says“Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems”
The ad says“Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems”
The ad says“Effective customer management skills and meeting chair experience”
The ad says“Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems”
The ad says“5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields”
The ad says“Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals”
The ad says“Excellent collaborator with strong communication skills in English”
The ad says“Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals”
The ad says“5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields”
The ad says“Effective customer management skills and meeting chair experience”
The ad says“Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals”
The ad says“Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals”
The ad says“Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals”

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third party vendors (including soft services) engaged directly by AirTrunk.

Please note, this role will be based in our data centre in West Melbourne.

Your Day to Day

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

Lead all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers
Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customer
Lead minor capital projects for customers/internal purposes
Supervise operational metrics, data and analyse risks
Conduct regular property inspections
Take part in the 'on call' incident response roster

Requirements:

5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
Have Own Security NV1 Clearance or ability to get one
Excellent collaborator with strong communication skills in English
Exceptionally flexible, forward-thinking and motivated by change
Effective customer management skills and meeting chair experience

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**