Technical Sales Manager

Company Description

XP Power is a leading power designer and manufacturer of electronic power conversion products. We serve a wide variety of business in the Industrial, Healthcare, Semiconductor Equipment Manufacturing and Technology markets. We have presence in over 40 countries within the North America, Europe and Asia region. The Company is listed on the London Stock Exchange.

This is an exciting time to be joining us as we continue to grow sustainably and profitably, working towards our vision to become the first choice power solutions provider delivering the ultimate experience for our customers.

We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity.

Job Description

We are looking for an energetic, highly motivated individual to join our Sales team and grow new business with key customers in the North-West Region. This role will be stationed in Bengaluru.

As a technical sales manager, you will be working closely with hardware engineering and purchasing contacts directly. The ability to develop an expertise in XP's power supply products with an in-depth knowledge of our industry are keys to success.

> KEY RESPONSIBILITIES

Sale Management

• Prospect and identify new customers and opportunities.
• Manage and retain existing customer to develop new programs.
• Assist customer in resolving technical issues.
• Listen and understand customer needs and requirements to differentiate our solution from competitors.
• Update and maintain Salesforce Database
• Follow up and update on Project status.
• Follow up with customers and update on forecast
• To follow through the sales process from order to shipment.
• Manage customer and get End use statement
• Create and adapt strategies to meet productivity and revenue goals.
• Visit customers regularly while building personal working relationships with key hardware engineering and purchasing contacts
• Identify the customers in your region which have a sizable spend in power supply products and are attracted to XP Power’s value proposition.
• Create and maintain a focus account list which describes the customers that drive your productivity.

Customer Service

• Manage customer complaints and RMA returns.
• Maintain and update Salesforce Contact Database
• Focus on the total customer experience in all interactions with customers and partners.

System and Processes

• Improve effectiveness and efficiency on existing systems and work procedures.
• Work closely with the inside sales, quality engineers, application engineers with other supporting staffs.

Local Management

• Assist and facilitate local sales team in Program/Project management, Booking and Shipping, Market Segmentation etc..
• Assist with administrative duties when necessary

Qualifications

• Minimum 5 years' experience in promoting Power supply with good knowledge of Power Supplies (SMPS, Dc-Dc converter) and power electronics
• Ability to work independently
• Proven ability to expertly negotiate and close net-new opportunities.
• An exceptional communicator –someone who is articulate, confident, self-aware and personable.
• Proven record of meeting and exceeding targets in business development.
• Disciplined in maintaining data in Salesforces or similar CRM systems

Additional Information

We are establishing a new manufacturing plant in Malaysia and are seeking our first on-site IT Manager to lead the technology set-up, deliver day-to-day support and build the local IT function as the site scales. In the early months this is a deeply hands-on role – you will be the person standing up the network, configuring laptops, onboarding users onto our Microsoft 365 tenant alongside global IT, and getting the S/4HANA-connected shop-floor tooling working reliably. As the plant ramps up, the focus will shift toward team building, service management and longer-term IT strategy for the site. You will report into global/regional IT, working in close partnership with the Malaysia Plant Manager and functional leaders on site.