Technical Sales Engineer (HVACR Controls)

The Technical Sales Engineer is a key member of the Copeland Cold Chain Technical Sales team focused on their assigned OEM customers.  They will understand customer pains and needs and determine the best Copeland controls for the end user’s applications.  The Technical Sales Engineer (TSE) will need to learn the portfolio of Copeland Cold Chain controls and services portfolio as well as how to apply these controls to the OEM’s applications.  The TSE will work closely with an Account Executive to ensure OEM customers successfully specify, apply, implement and expand Copeland controls and services from a technical sales perspective.  They will serve as a trusted customer partner and technical expert with a customer focused perspective.

The TSE will work side by side with the Account Executive for their assigned OEM customers.  They will cross-functionally collaborate with Project Management, Product Management, Field Services, Solution Architects, Technical Services, System Engineering, Professional Services, etc. 

The TSE will interact directly with our Commercial teams across the Americas and our Product / Engineering teams in Kennesaw, GA, Belluno, Italy, Eden Prairie, MN and Sidney, OH.

As the Technical Sales Engineer, you will:

• Serve as trusted customer partner and technical subject matter expert for refrigeration, HVAC and lighting controls (supervisory, distributed, custom, third-party integrations) and applicable services (commissioning, programming, project)

• Serve as OEM application expert

• Understand controls and services market trends and competitive capabilities

• Collaborate with the sales team on customer facing engagements and serve as technical sales and OEM application expert.  Pull in Solution Architecture, Product Management, Systems Engineering and/or Engineering where needed

• Create high level, technical requirements for new OEM opportunities, including but not limited to hardware bill of material, integrations to third party devices, control panels, base programming files, distributed controllers, and field services. 

• Collaborate with Copeland execution teams to ensure successful deployment of controls, integrations and/or other services

• Customer focused approach with emphasis on land, implement and expand phases of the sales cycle

Required education, experiences & skills:

• BS degree in Engineering, or related technical discipline -or- equivalent industry experience

• Two years of food retail or foodservice product development / engineering / field service / technical support or related experience

• Knowledge of Copeland control systems for Food Retail/Foodservice, including but not limited to E3, Site Supervisor, distributed controls (e.g. case controllers)

• Hands-on experience with Food Retail/Foodservice Building Management Software

• Demonstrated success in technical role in the food retail or foodservice industry -or- similar industry

• Effective analytical, coordination and verbal communication skills

• Ability to travel 40-50%
   

Preferred education, experiences & skills

• Demonstrated ability to collaborate and communicate effectively and build strong relationships with customers and internal team members

• Proven experience in consultative solutions selling

Why Work in the Greater Metro Atlanta Area

Our facility is located in Kennesaw, GA, which is conveniently located within driving distance to Atlanta and historic downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates to create a family-friendly environment. The area is surrounded by several growing communities, with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work.

About Our Location

Our Cold Chain business unit, headquartered in Kennesaw, is the leading provider of electronic controls and optimization services for supermarket, convenience store, restaurant, and refrigerated transportation customers and the OEMs that serve them. The business unit is comprised of multiple acquisitions organized to add value to Copeland’s world-leading products through control, connectivity, and monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China, and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location.
 

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.

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