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Hybrid · Amsterdam, North Holland, NetherlandsFull-timePosted 11 months ago
OnHires
ApplyLocation: Amsterdam (Hybrid) | Type: Full-time
About our client
Our client is a fast-growing European AI company redefining how enterprises deliver customer support.
They’re building a next-generation conversational agent platform that helps global organizations deploy AI agents able to truly understand local language, culture, and context — across voice, chat, and email.
Trusted by leading enterprises in telecom, finance, and healthcare and backed by top-tier investors, the company is scaling rapidly across Europe.
Join a high-velocity, product-driven AI startup where each team member drives real impact — working with cutting-edge technology, global clients, and founders who combine deep AI expertise with enterprise delivery excellence.
The role
As a Program Manager, you’ll lead the delivery and success of AI agent implementations for enterprise customers.
You’ll be the key link between our product, engineering, and client teams — translating requirements into action plans, ensuring seamless integrations, and driving projects from kickoff to go-live.
You’ll work hands-on with clients, helping them define success metrics, monitor performance, and scale adoption across multiple channels and markets.
Own end-to-end delivery of AI agent implementations for enterprise clients.
Scope and document requirements, integrations, and KPIs in collaboration with product & tech teams.
Manage delivery timelines, dependencies, and SLAs with precision.
Work directly with client stakeholders (tech, ops, and leadership) to align expectations and drive outcomes.
Identify opportunities for improvement and expansion post-deployment.
Maintain clarity and accountability across all delivery streams.
3–7 years of experience in Technical Program Management, Implementation, or Delivery in a SaaS or enterprise tech company.
Strong understanding of APIs, data flows, and integration processes.
Proven experience leading complex, cross-functional delivery projects.
Excellent communication and stakeholder management skills.
A proactive, hands-on mindset — someone who thrives in fast-moving, high-stakes environments.
Fluent English (Dutch or another European language is a strong plus).
Passion for AI, automation, and helping enterprises innovate through technology.
Be part of a team defining how enterprises deploy AI at scale.
Work with cutting-edge technology trusted by global enterprises.
Fast, entrepreneurial environment — high autonomy and high impact.
Competitive compensation and equity package.
Amsterdam-based, hybrid setup.