Technical Helpdesk Engineer

Company Description

Do you speak Italian on a (near) native level and have a good knowledge of English? Are you a seasoned vehicle technician looking to move beyond the workshop? 
This is your chance to work more closely with leading car manufacturers and their service networks. If you’re passionate about shaping the future of electro mobility and want to apply your expertise where it truly matters, then this opportunity is for you.
Join us and help elevate our client’s service excellence to the next level. Apply today!

MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Automotive Diagnostic Technician (m/f/d) – with Italian and English
Location: Essen, Germany
Working hours: 40
Indefinite contract
Compensation: Up to 50.000 €/yearly

As Automotive Diagnostic Technician you will be part of the Technical Helpdesk of a well-known vehicle manufacturer to assist the retailer with the timely resolution of technical or mechanical concerns of the vehicle. Answering technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.), electronic and online support from diagnostic tools.

Your tasks:

• Support retailers and NSCs to resolve technical concerns. 
• Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs. 
• Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates. 
• Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data. 
• Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session. 
• Create electronic records to document contact details and diagnostic advice on client system. 

What we have to offer

• Training opportunities: Support for your professional and personal development
• Work environment: A dynamic and supportive workplace
• Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
• Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
• Capital-forming benefits: From day one

Preferred experience

• Completed training as a motor vehicle technician or foreman  
• Professional experience as service consultant/service manager in a workshop or as a workshop foreman
• Experience in vehicle diagnostics 
• Good knowledge of automotive electronics, electric and/or hybrid vehicles (EV certificate preferred)
• Native or fluent level of Italian and good knowledge of English are essential(other European languages are a plus)

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.