Technical Engineer

Technical Engineer (Real-Time Location System)

Hybrid - 3 days on-site

Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as RTLS Technical Engineer at Civica

You’ll love this opportunity to work at the forefront of healthcare technology, delivering innovative RTLS (Real-Time Location System) solutions that directly improve patient care and operational efficiency. You’ll gain hands-on experience with cutting-edge technologies including Wi-Fi, BLE, RFID, UWB, networking, and enterprise systems in real-world environments. The role offers a strong mix of technical problem solving, client interaction, and project leadership, making every day varied and rewarding. With travel opportunities and exposure to major healthcare organizations, you’ll build valuable industry experience while working alongside highly skilled professionals.

Requirements

Responsibilities:

• Strong skillset working with windows servers, and database systems (e.g., SQL Server) and basic query/troubleshooting skills.
• Proficient in Microsoft Office applications, specifically Excel and Visio.
• Strong working knowledge of TCP/IP networking, including VLANs, Wi-Fi (802.11), and network troubleshooting.
• Ability to work and learn in a fast-paced environment of constant deadlines and rapidly evolving technologies and demands.
• Demonstrates self-motivation and initiative in understanding the needs of others.
• Exceptional analytical and problem-solving skills
• Effectively analyzes workload and assigns priorities to adapt to shifting priorities and tight deadlines.
• Well-developed interpersonal and communication skills. Able to build professional relationships with peers and superiors and the ability to work comfortably with both business and technical professionals.
• Strong documentation skills.

Requirements:

• Proven hands-on experience with network infrastructure, and server environments (physical and virtual).
• Experience deploying and supporting location-based technologies (e.g., Wi-Fi, BLE, RFID, UWB) in enterprise environments.
• Demonstrated ability to troubleshoot complex, multi-system environments involving hardware, software, and network components.
• Experience working in healthcare IT environments or with clinical systems is considered a strong asset.
• Experience with AutoCAD and/or Bluebeam would be considered an advantage.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Benefits 

Time Off & Work-Life Balance 

✔ Annual Leave – 3 weeks (1–5 years), 4 weeks (6–10 years), 5 weeks (10+ years), 6 weeks (20+ years). 
✔ Sick Leave – 15 paid sick days per year (pro-rated for part-time employees). 
✔ Bereavement Leave – Paid leave for permanent employees during times of loss. 
✔ Statutory Holidays – Public holidays in line with provincial standards, including election day and jury duty leave. 
✔ Parental Leave – Maternity and parental leave in accordance with Provincial Employment Standards. 
✔ Agile Working – Access to a wide range of flexible working arrangements to support work-life balance.

Health, Protection & Wellbeing

✔ Extended Health Insurance – Comprehensive cover for employees, spouses, and legal dependents, including travel insurance. 
✔ Dental Insurance – Coverage for routine and emergency care for employees and eligible dependents. 
✔ Employee Assistance Plan (EAP) – 100% employer-paid confidential support services. 
✔ Basic Life Insurance – Financial protection for you and your family. 
✔ Accidental Death & Dismemberment Insurance – Additional financial security. 
✔ Long-Term Disability Insurance – Income protection during extended illness. 
✔ Spousal & Dependent Life Insurance – Additional coverage options for your family. 
✔ Comprehensive & Compassionate Cancer Care – Specialist support services through Desjardins Insurance, offering prevention, assistance, return-to-work guidance, and expert workplace cancer support.

Recognition & Development

✔ Milestone Service Awards – Recognition and celebration of long-term service. 
✔ The Civica Awards – Annual awards recognising individuals and teams making an outstanding contribution across the Group. 
✔ Diamond Club – Our global sales incentive scheme celebrating top performers who deliver exceptional results and live our values. 
✔ Learning & Development Platforms – Access to a wide range of leadership, technical, and soft skills training resources.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.