The ad says“Strong understanding of APIs, system infrastructure, and troubleshooting methodologies”
The ad says“Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously”
The ad says“Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously”
The ad says“Strong understanding of APIs, system infrastructure, and troubleshooting methodologies”
The ad says“Strong understanding of APIs, system infrastructure, and troubleshooting methodologies”
The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions
We play a crucial role in a customer’s success by providing technical guidance to enable growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate
As a Territory TAM you will collaborate with Partner Account Managers who will surface partner requests based on technical needs
From there you will drive the technical engagement, acting as an expert resource to assist customers with integration reviews, troubleshooting, and technical best practices to help them maximize their use of Plaid products. You will play a crucial role in enabling customer success at scale
Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid
Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to help them optimize their use of Plaid
Act as a technical expert on Plaid’s products, ensuring customers receive clear and actionable guidance
Work closely with Partner Account Managers to address customer inquiries, aligning on the right level of technical support
Maintain a strong understanding of Plaid’s API, system architecture, and product offerings to deliver accurate technical guidance
Ensure a seamless customer experience by efficiently handling multiple inbound requests and resolving technical roadblocks
Ability to prioritize large volume of account requests based on impact and manage time efficiently
Partner with internal teams, including Support, Engineering, and Product, to escalate and resolve complex technical issues as needed
Benefits
Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft
Preferred experience
Ability to work cross-functionally to ensure customers receive the best possible experience
5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined. Experience working in a Partnerships function is strongly preferred
Strong ability to translate complex technical concepts into clear, actionable recommendations for both technical and non-technical audiences
A customer-first mindset with a passion for solving technical challenges efficiently
Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously
Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid!
