Technical Account Manager

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

About You:

We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.

You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.

You're passionate about technology, customer success, and manufacturing innovation. You speak fluently about current SaaS, IIoT, cloud, and AI trends in manufacturing, including actively using modern tools plus AI-assisted tools to work more effectively. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.

What skills do I need?

Technical Background

• 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
• 3+ Years of Tulip delivery experience or equivalent MES experience, at the L4 SOLV level
• Strong understanding of manufacturing operations, Industry 4.0, or industrial software
• Experience with APIs, system integrations, and database concepts
• Familiarity with no-code/low-code platforms preferred
• Ability to travel (estimated 20%)

Communication & Collaboration

• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams

Industry Knowledge

• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms

Key Responsibilities:

Strategic Technical Advisory

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
• Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
• Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
• Identify opportunities for deeper platform adoption and technical optimization

Customer Enablement & Growth

• Conduct technical workshops, training sessions, and platform deep-dives
• Help customers design scalable solutions using Tulip's no-code platform
• Guide customers through complex technical implementations and integrations
• Collaborate with customers to establish technical best practices and governance

Cross-Functional Collaboration

• As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
• Partner with Product and Engineering teams to communicate customer technical requirements
• Collaborate with Sales Engineering during expansion opportunities
• Support renewal processes with technical value demonstrations

Technical Expertise & Thought Leadership

• Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
• Develop technical content, documentation, and enablement materials
• Participate in customer advisory boards and technical user groups
• Represent Tulip at industry events and technical conferences
• Actively use AI tools in your technical workflow

Key Collaborators:

• Customer Success
• Product
• Engineering
• Support

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.