The ad says“Working knowledge of CIFS/SMB, NFS, Active Directory”
The ad says“Working knowledge of CIFS/SMB, NFS, Active Directory”
The ad says“Experience with enterprise infrastructure (storage, networking, or cloud)”
The ad says“Experience supporting file storage or data infrastructure platforms”
The ad says“Experience with enterprise infrastructure (storage, networking, or cloud)”
The ad says“Experience supporting file storage or data infrastructure platforms”
The ad says“Experience with enterprise infrastructure (storage, networking, or cloud)”
The ad says“Working knowledge of CIFS/SMB, NFS, Active Directory”
The ad says“Experience with enterprise infrastructure (storage, networking, or cloud)”
The ad says“Experience supporting customer environments and troubleshooting issues”
Values
The ad says“Exposure to AI-driven operational tools or automation workflows”
The ad says“Exposure to AI-driven operational tools or automation workflows”
The ad says“Experience with AWS, Azure, or GCP”
The ad says“Experience with AWS, Azure, or GCP”
The ad says“Experience using tools like Salesforce, Jira, Gainsight”
The ad says“Experience with AWS, Azure, or GCP”
The ad says“Experience using tools like Salesforce, Jira, Gainsight”
The ad says“Familiarity with Linux administration”
The ad says“Experience using tools like Salesforce, Jira, Gainsight”
The ad says“Exposure to virtualization (VMware/ESX)”
The ad says“Exposure to virtualization (VMware/ESX)”
Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success
You will act as the primary technical point of contact, helping customers optimize their use of Nasuni’s cloud file data platform across hybrid and cloud environments
This is not a purely strategic or sales-led role—success comes from hands-on engagement, proactive execution, and technical credibility
Owns execution and outcomes for a defined customer portfolio
Operates with moderate autonomy, escalating complex risks when needed
Focuses on adoption, optimization, and issue resolution
Collaborates cross-functionally but does not own company-wide strategy
Serve as the primary technical contact for assigned customers
Conduct regular technical reviews, health checks, and adoption planning
Monitor platform usage and proactively identify risks or optimization opportunities
Troubleshoot and coordinate resolution of technical issues with Support and Engineering
Guide customers on best practices across storage, cloud, and file system environments
Support onboarding, migrations, and expansion use cases
Track and manage customer issues, action items, and feature requests
Communicate product updates, security alerts, and roadmap-relevant changes
Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
Benefits
Generous paid time off
Comprehensive medical, dental, and vision plans
Retirement/pension plans
Professional growth opportunities and performance bonuses
Work/life balance with flexible schedules and locations
Generous employee referral bonus
Incentive stock options
Free on-site fitness center
Work from home
Flexible commuting options including bike, water shuttle, and public transportation
Complimentary on-site snacks and beverages
Stand-up desks
Pre-tax commuter benefits in many states
Pet insurance
Preferred experience
This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes
Experience with enterprise infrastructure (storage, networking, or cloud)
Experience supporting customer environments and troubleshooting issues
Working knowledge of CIFS/SMB, NFS, Active Directory
4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
Strong communication skills with technical stakeholders
Managed multiple customer accounts simultaneously
Exposure to AI-driven operational tools or automation workflows
Experience supporting file storage or data infrastructure platforms
Ideal:
4–7 years total experience
Prior TAM experience helpful but not required
2–4 years in customer-facing technical roles
Experience with AWS, Azure, or GCP
Exposure to virtualization (VMware/ESX)
Familiarity with Linux administration
Experience using tools like Salesforce, Jira, Gainsight
