The ad says“Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work”
The ad says“Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments”
The ad says“Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work”
The ad says“Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency”
The ad says“Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption”
The ad says“Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work”
The ad says“Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions”
The ad says“Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders”
The ad says“Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities”
The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools
This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders
The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens’ product teams
A successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams
They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization
Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap
The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation
They coordinate across Specialists, Renewal Specialists, and Partner AEs for seamless execution and planning, while advising customer architects on product integration without taking ownership of architecture decisions
Acting as the bridge to the Field CTO, the TAM delivers field insights upstream and roadmap context to customers, while commercial aspects like QBRs, CSAT/NPS, upsells, and renewals remain with the AE, Renewal Specialists.SA
Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor
Collaborate with AEs and Partner Managers to align technical adoption and growth priorities
Maintain a clear view of customer architecture, advising on product integration
Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment
Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency
Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds
Align with Expert Services for implementations, focusing on adoption health
Shape new technical use cases and identify scaling opportunities across products
Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes
Track adoption health and pipelines while supporting internal reviews and account planning
Collaborate across Siemens teams and use internal tools to streamline processes
Share adoption best practices and contribute to playbooks and reference materials
Mentor TAMs and team members, driving technical excellence
Capture adoption insights and provide structured feedback to the Field CTO
Advocate for customer needs internally, ensuring alignment and addressing blockers
Uphold Siemens’ values, maintain compliance, and complete necessary administrative tasks
Benefits
Work from home opportunities
Family leave
Retirement savings
Commuter Benefits
Generous Paid time off
Outings & Events
Training & Development
Preferred experience
Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities
Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency
Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions
Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders
Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work
Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work
Flexible work environment with potential travel as required for customer engagements
Degree in computer science, engineering, or a related field; advanced degrees are welcome
Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology
