When childhood friends Holly and Shawn stepped away from their corporate careers and started Rook Coffee in 2010, they wanted to make people feel special. Since the beginning, in a 300-square-foot shack, Rook has focused on offering specialty coffees that inspire genuine, human connections.
Rook Coffee is currently seeking energetic and hard-working individuals to continue to make those connections. If you’re nice, likable, approachable, a team player, proactive, patient, sociable, positive, reliable, and honest, we’d love to hear from you.
Our team members are the face and personality of each Rook location! As a team member at Rook, you have the power to delight our customers with over-the-top customer service and amazing coffee! Our #1 focus is to ensure each customer’s visit is centered around our 3 pillars of excellence: Quality, Simplicity and Experience!
We are proud to offer the following team member benefits
Paid sick time
401(k)
Employee discounts
Free coffee while working
Participation in store and companywide events!
What you'll do
Brew amazing coffee and cold brew beverages for our customers while adhering to product recipes and quality standards
Handle and prepare pastries and other food items
Maintain a neat and orderly workspace and store environment
Maintain high standards for food and workplace safety
Create and maintain a welcoming and fair work environment for customers and coworkers
Deliver over-the-top customer service and builds strong relationships with our customers by fully executing our GRINDS service model
Serve as point-of-contact (POC) for the store in the absence of the store manager and manager-in-training. POC responsibilities may include: Holding the keys to the building with the purpose of opening or closing the store, cash counting and audits, preparation of daily cash deposit, facilitation of daily tasks, customer conflict resolution
What you'll need
The desire to work at Rook for a minimum of 6 months
Weekend availability
A Positive mental attitude and outlook on life
Strong interpersonal skills
A friendly and genuine personality is a must!
Experience in a Barista or equivalent fast-paced restaurant or retail customer service role for a minimum of three months
High school diploma or equivalent
The ability to function as part of a cohesive team
The ability to lift or move a minimum of 45 lbs
The ability to remain calm and organized during peak, high intensity-business hours
The ability to stand for an extended period of time
Rook Coffee Roasters provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rook Coffee Roasters complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Rook Coffee Roasters expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rook Coffee Roasters’ employees to perform their job duties may result in discipline up to and including discharge.
