Cuscal
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Hybrid · Sydney, New South Wales, AustraliaFull-timePosted 5 weeks ago
Cuscal
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At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.
If you’re looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.
Your Opportunity
As our Team Leader, Fraud Operations, you’ll lead, support and develop a team of Fraud Officers and Senior Fraud Officers. You’ll create an inclusive, high-performing environment where people feel clear on expectations, supported in their development and empowered to deliver strong customer outcomes. Alongside day-to-day operations, you’ll build team capability, strengthen engagement and embed a culture of accountability, service and risk awareness.
You’ll also make an impact by:
Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.
Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.
Manage performance with fairness and consistency, recognise strong contribution and confidently address quality or capability gaps through coaching and clear action plans.
What you’ll bring
To succeed in this role, you’ll have:
Demonstrated people leadership experience within a frontline, contact centre or operational environment, with a strong focus on coaching, engagement and capability building.
Confidence setting expectations, managing performance and leading people through change in a complex 24/7 environment.
Strong communication and relationship skills, with the ability to build trust, have constructive conversations and create a safe, inclusive team culture.
You’ll stand out from the crowd if you have some of the following:
Financial services experience and knowledge of fraud management across retail financial products.
Knowledge of fraud and card-related products, payments, card schemes, online banking fraud and AML/CTF requirements.
Experience using quality insights, operational measures and process improvement to strengthen individual and team performance.
Why Cuscal?
At Cuscal, you can lead a critical frontline operation while helping protect financial institutions and their customers. Eligible employees can access a range of benefits designed to support work, family and personal priorities, including:
You’ll also enjoy a range of benefits, including:
Benefit arrangements are governed by the relevant Cuscal policies and may change. Candidates should refer to current policy information for full eligibility and conditions.
Join us and reimagine the future
If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait. Apply now.
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.