Why Decisions
At Decisions, we help organizations make work easier through intelligent process orchestration. Our platform brings workflows, rules, approvals, and AI together so teams can simplify complex processes, move faster, and focus on the work that matters most. Behind that platform is a team of curious, collaborative people who take ownership, support one another, and care about creating real impact for our customers. If you’re excited by meaningful work, smart teammates, and opportunities to grow, Decisions could be a great place for you.
About the Role
Systems Administrators support the stability, security, and efficiency of internal technology systems. This role serves as a front-line IT operations contributor, responsible for ownership of day-to-day system administration tasks, end-user support, and infrastructure.
Systems Administrators are professionals who:
- Possess strong foundational IT knowledge
- Demonstrate curiosity and problem-solving ability
- Follow documented processes and security standards
- Grow toward broader systems and cloud responsibilities over time
- Anticipate problems before they arise, and design solutions that scale as the company grows
The role requires strong interpersonal skills and the ability to communicate effectively with employees across departments and seniority levels.
What You’ll Own
- Provide Reliable, Secure Technology for Employees o Maintain the office and remote networking connectivity within ≥ 99.5% uptime
- Monitor and respond to system alerts and user-reported incidents
- Investigate and document incident related root cause analyses
- Escalate complex or systemic issues appropriately
- Support scheduled maintenance, upgrades, and patching activities
- Maintain endpoint, server, and SaaS systems o Assist with procurement, setup, deployment, and retrieval of equipment
- Maintain accurate asset inventory records and conduct periodic inventory audits o Support hardware refresh, disposal, and secure decommissioning
- Deliver High Quality Employee Support (ITSM)
- Respond to IT service requests and incidents via ticketing system
- Meet or exceed defined SLA response and resolution targets
- Troubleshoot hardware, operating systems, applications, and connectivity issues
- Provide clear instructions and compassionate support to all users
- Identify recurring issues and propose preventative improvements
- Champion safe AI experimentation and hardening, both in IT and throughout the company
- Secure Access, Identity, and Endpoint Management
- Perform user onboarding/offboarding tasks following documented procedures
- Manage user access in accordance with least-privilege principles
- Assist with:
- Microsoft Entra ID (Azure AD) / Active Directory
- Email, collaboration, and SaaS access
- Support device provisioning, encryption, patching, and asset tracking
- Verify compliance with security baselines and company policies
- Provide Corporate IT Documentation and Knowledge Sharing
- Maintain and update internal IT documentation (ex: runbooks, SOPs, Sharepoint files)
- Create and refine end-user self-service articles and troubleshooting guides
- Contribute to standardized onboarding and support processes
- Follow change and documentation standards
What You Bring
- Experience with system installation, configuration, and analysis
- Strong problem-solving and troubleshooting aptitude
- Customer-service mindset
- Outstanding communication skills, both written and verbal
- Ability to work independently, prioritize responsibilities, meet deadlines, and work well under pressure
- Proficiency in the English language
- Professional discretion and data confidentiality awareness
- Work requires the ability to lift 30 to 50 pounds on a regular basis
- Associates or BSc/BA in Computer Science, IT, or related field preferred OR equivlent hands-on experience
Technical Skills
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, AD, EntraID)
- TCP/IP, Wi-Fi, DNS, DHCP, VPN client support concepts
- Scripting authoring and execution fundamentals (ex: Powershell, Bash, etc)
- REST integration concepts
- Identity management and SSO support
- Familiarity with SaaS administration concepts
- Basic understanding of cloud service models (IaaS, PaaS, SaaS)
- Endpoint security and antivirus concepts
- Phishing awareness and reporting support
- Data handling and acceptable use policies
Benefits & Perks
We know people do their best work when they feel supported. That’s why we offer benefits and perks that help our employees take care of themselves, stay connected, and continue growing in and outside of work.
- Competitive compensation and performance-based incentives.
- Comprehensive health and wellness benefits.
- Flexible work environment with opportunities for remote or hybrid work.
- Professional development, learning, and certification support.
- Collaborative, high-growth culture with opportunities to make a meaningful impact.
- Paid time off, company holidays, and employee recognition programs.