The ad says“Experience with AI tools (Claude, ChatGPT, etc.)”
The ad says“Experience working with IDEs, terminals, or other common developer tools”
The ad says“Prior experience in software development or relevant technical support experience”
The ad says“Prior experience in software development or relevant technical support experience”
The ad says“Experience working with IDEs, terminals, or other common developer tools”
The ad says“Strong time management and ticket triage skills with comfort in performance tracking and regular reporting”
The ad says“Experience with support tools and ticketing systems (e.g. Zendesk)”
As a Support Engineer you are at the forefront of helping those developers create
In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use
We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done
We also value solving the problems we can ourselves
We have a number of tools we build and maintain ourselves
You will work on a small, global team of support specialists and engineers united by Replit’s mission to make the next billion software creators
Together, you’ll ensure developers worldwide have the support they need to bring their ideas to life
Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Directly contribute to and maintain the Support team’s Knowledge Base
Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix
