The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Working knowledge of antivirus, backups, and virtualization”
The ad says“Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup”
The ad says“Working knowledge of antivirus, backups, and virtualization”
The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Basic understanding of networking principles (IP addressing, subnets, routing, switching)”
The ad says“Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, MacOS, and Microsoft Office 365”
The ad says“Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, MacOS, and Microsoft Office 365”
The ad says“Basic understanding of networking principles (IP addressing, subnets, routing, switching)”
The ad says“Basic printer and telephone troubleshooting”
The ad says“Basic understanding of networking principles (IP addressing, subnets, routing, switching)”
The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Basic understanding of networking principles (IP addressing, subnets, routing, switching)”
The ad says“Basic understanding of networking principles (IP addressing, subnets, routing, switching)”
The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Basic printer and telephone troubleshooting”
The ad says“Familiarity with working from a ticketing system as part of a larger team”
The ad says“Working knowledge of antivirus, backups, and virtualization”
The ad says“Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, MacOS, and Microsoft Office 365”
The ad says“Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)”
The ad says“Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup”
UTA seeks a Support Analyst to join our growing team in our London office
Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup
Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Support users with technical issues primarily over the phone using remote support technologies
In the event that a user’s problem is unable to be resolved remotely, you’ll dispatch team members for on-site assistance
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Test fixes to ensure the problem has been resolved
Perform post-resolution follow-ups to help requests
Preferred experience
Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources. The successful candidate will enjoy and have experience supporting systems and users both in person and through remote technologies
Strong organizational and communication skills are required
Familiarity with working from a ticketing system as part of a larger team
Exceptional problem-solving skills
Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, MacOS, and Microsoft Office 365
Working knowledge of antivirus, backups, and virtualization
2+ years of IT experience, preferably in a technical field (industry certifications a plus)
Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)
Proven troubleshooting methodology and a desire to solve challenges
Must be organized, dependable and detail-oriented
Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers
Basic printer and telephone troubleshooting
Must have excellent verbal and written communication skills
Basic understanding of networking principles (IP addressing, subnets, routing, switching)
Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients’ and our company’s needs
Must be knowledgeable, inquisitive, assertive and energetic
Must be able to meet deadlines and SLAs in a fast-paced, agile environment
