Mission
The Procurement Specialist provides an optimal logistics service to Principals and Customers. Is responsible for processing principals purchase orders and managing the process through to delivery, ensuring principal/customer satisfaction and loyalty through operational expertise. Ensures delivery of goods at the right place and time according to sales policy and Azelis processes & work instructions. This role interacts with both commercial and operational teams, working closely with planning team members.
Main Accountabilities
Ensure optimal logistics service to Principals & Customers:
- Process purchase orders and sales orders in Azelis ERP, use Masterplanning and MetaMaze where available. Advise Planner/Commercial Assistant of any deviations (price issues, quantities, dates, regulatory ...).
- For direct deliveries, request order release to Credit Control. Confirm orders and send order confirmations to Customers.
- Follow up on open orders and ensure proper daily update of backorder lines, use Workspaces. Interact with Sales Administrators to confirm goods’ availability. Liaise with the planner to tackle any blocking point (data issue, shortages, transport) which would prevent/delay delivery. Advise the Commercial Assistants on any blocking point which would prevent/delay direct deliveries to Customers.
- Ensure orders’ upstream logistics continuity (transport and import arrangement, stock advice where applicable). Interact with Principals, Forwarders and Warehouses. For direct deliveries, interact with Customers, handle their requests related to order follow-up. Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Ensure the provision of auto-charges is correctly calculated. In case of deviations, inform the Logistics team.
- Propose logistics solutions in case of issues, in cooperation with logistics/commercial team members.
- Handle transactions closing. Ensure proper and on-time suppliers invoice matching. Raise credit notes/reinvoicing.
- Master ERP functionality linked to order handling to provide best quality of service to Principals/Customers to improve operational efficiency. In collaboration with Planner, support the creation of logistics & administration principal profiles.
- Perform stock countings and adjustments in collaboration with Planners and Logistics team.
Ensure conformance & contribute to sustainability
- Ensure compliance with all QA, SHE and Imports requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
- Process amendments and review non-conformances on a daily basis, together with the Planner, Commercial Assistant, SHEQ Team, Logistics Team, and Logistics Providers. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.
- Translate the Group’s Sustainability Strategy into concrete job-related actions.
Contribute to continuous process optimization and excellent teamwork
- Provide regular feedback to supply chain business process owners and ERP key users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in processes and work instructions related to own scope and support development of best practices.
- Contribute to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.
- Act as back-up within the Procurement team as required.
KPIs
- Customer satisfaction (feedback on spot orders and surveys) and principal satisfaction
- Number of orders processed in D365 weekly / Updated backorder lines / Punctuality of credit notes generation / Internal non-conformances / Relevance of logistics accruals / Punctuality of invoice matching / Auto-match rate
Experience, Skills & Education
- Proven experience in supply chain and imports.
- Passionate about achieving goals/targets, high service level standards.
- Team-player, strong communication skills, Dutch native, good knowledge of English.
- Excellent organisational skills and autonomy, advanced user of various IT tools & ERP systems
- Understanding of supplier, customer and market dynamics and requirements
- Ability to adapt to new & changing requirements and a flexible approach to working with pressure.
