Supervisor within our Remote Practice Management Services in Athlone – 6 month secondment
Role Overview:
Due to an internal move, we are looking for an interim Supervisor to support the delivery of our RPM services here in Athlone for a 6 month contract.
You will be responsible for developing relationships with both new and existing clients, while maintaining helpful and professional connections with both patients and client secretaries. You will liaise between clients and internal teams to ensure the timely and successful delivery of our service according to the client needs. This is a fast-paced role and requires the applicant to be able to work in a pressured environment. This role will give the right candidate an exciting opportunity to support their professional growth and development whilst delivering a positive customer, client, and colleague experience.
What you’ll be doing:
- Assist with managing multiple clinics in an off-site capacity for several consultants, including clinic scheduling, call answering, client liaising etc.
- Coordinate patient requirements to ensure we deliver a high quality, personalised service
- Managing daily client communication via phone/email and/or attending meetings where necessary with the RPM Operations manager or other members of the team
- Working closely with the RPM Operations manager and the Business Development team in identifying prospective clients and future areas of growth
- Activating new client accounts and clearly communicating clinic needs and requirements to the team to ensure a smooth transition
- Assist with onboarding of new clients
- Onboard and train new team members
- Provide continual learning and development to team members
- Conduct and document regular audits on teams work and provide feedback
- Managing internal and external email queries
- Host and attend weekly team, operation, and BD meetings
- Attend interviews where necessary and assist with various HR functions and responsibilities on the team
- Manage any team, patient, or client grievances as they arise
- Delegate all work in a fair and equitable manner across all team members
- Assist in the development and ongoing innovation of training tools and documents
- Ad-hoc duties as they arise
Skills required:
- Previous supervisory experience an advantage
- Very strong people management skills
- Strong IT skills to generate reports - particularly in excel, salesforce etc
- Ability to lead, influence and motivate team members
- Delegate all work in a fair and equitable manner across all team members
- Willingness to learn and deliver training to improve efficiencies within the team
- The nature of the team can sometimes lead to challenging situations which are required to be dealt with in a professional and empathetic manner
- Must be accurate and numerate
- Strong interpersonal skills
- Be flexible in travelling to attend meetings off-site which may include outside normal working hours
- Be willing and able to travel to all office locations on a regular basis, overnight travel may be required
Interested in Applying?
We would love to hear from internal applicants only - please ensure that you have spoken to your line manager before applying.
