Summer Assistants | Kaiāwhina Raumati

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking Summer Assistants | Kaiāwhina Raumati to join our Accommodation team over the summer period. This is a unique opportunity to live and work within our residential communities, helping to create a safe, welcoming and enjoyable experience for both students remaining in accommodation and the many guests who stay with us over summer.

Working closely with our Accommodation Management teams, you will provide peer support, customer service and operational assistance while helping to foster an inclusive and supportive residential environment. During the summer months, our residences host a variety of guests, including university students attending summer programmes, conference delegates, intern groups and other visitors. You will play an important role in ensuring their experience is positive, safe and memorable.

This is a live-in role and an excellent opportunity for students or recent graduates looking to develop leadership, customer service and community-building skills. You'll gain hands-on experience supporting people from diverse backgrounds while contributing to a vibrant residential community.

Your responsibilities will include:

• Providing friendly, professional support and guidance to residents and summer guests, acting as a key point of contact within the accommodation community
• Supporting front desk operations, guest arrivals and departures, enquiries, administration and accommodation services
• Helping to foster an inclusive, respectful and supportive residential environment through positive engagement and peer support
• Assisting with events, activities and community-building initiatives that enhance the residential experience
• Responding appropriately to incidents and wellbeing concerns, escalating matters to Accommodation Management when required
• Supporting health, safety and emergency procedures while helping maintain safe and welcoming accommodation environments

A full description of your duties and the role are provided in the position description linked HERE

What you need to know

These are fixed-term (November 2026 to February 2027), part-time positions working 15 hours per week at $29.00 per hour.

Contracts will run from either the 16 November 2026 to 18 February 2027 or 23 November 2026 to 18 February 2027

Summer Assistants will live onsite and work a roster that can include evenings, weekends, and the Christmas and New Year period.

Note: A Police Vetting check will be required and arranged for by UoA before you can start.

He kōrero mōu | About you

You are approachable, reliable and enjoy helping others. You understand the importance of creating inclusive communities and are comfortable supporting people from a wide range of backgrounds and experiences. Whether welcoming guests, supporting residents or responding to day-to-day challenges, you bring a positive and service-focused approach.

Ideally, you are a current University of Auckland student who plans to remain in Auckland over the summer period and is either intending to stay in accommodation or is happy to live in the residence assigned to you. You are comfortable working a roster that includes evenings, weekends and some shifts across the festive season, including Christmas and New Year.

You are organised, able to work independently and comfortable balancing multiple responsibilities. You enjoy being part of a team, communicating with others and finding practical solutions when issues arise. Most importantly, you are committed to creating a safe, respectful and welcoming environment where everyone can have a positive residential experience.

E rapua ana mātou | We are seeking

• Completion of at least one year of tertiary study, and ideally (not essential) a current UoA student
• An interest in supporting students and contributing to a positive residential community
• Strong customer service and interpersonal skills, with the ability to engage with people from diverse backgrounds
• Good organisational skills and the ability to work independently and manage competing priorities
• Sound problem-solving skills and the confidence to respond appropriately to a range of situations
• Basic confidence using Microsoft Office applications, with a full New Zealand driver's licence considered advantageous

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university, guided by a commitment to excellence and service to our communities. With more than 6,000 academic and professional staff, we support a diverse community of over 47,000 students.

Guided by our values, we work collaboratively to advance knowledge, foster equity and inclusion, and contribute meaningfully to New Zealand’s social, cultural, and economic well-being.

We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits, including:

• An opportunity to gain valuable work experience
• Competitive pay of $29.00 per hour
• Flexible 15-hour work week
• Opportunity to live on campus, with accommodation available at competitive rates

Me pēhea te tuku tono | How to apply

Please submit your application online by the closing date of Sunday, 25 October 2026. Your application should include:

• A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
• Your updated CV.

Please note that we do not accept email applications

Additional Information

 

 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz