Strategic Account Manager

• The position of Strategic Account Manager is responsible for managing and maintaining a healthy book of business for the Director of Business Development, while serving as the first-level of support to existing legal clients, at both the law firm and corporate levels
• The Strategic Account Manager serves as an additional point of contact for clients, and is expected to consistently provide excellent customer service and consultation services
• They will work collaboratively with internal departments throughout each phase of an engagement
• They will be responsible for creating and maintaining executed Statements of Work at the outset of projects, ensuring accurate billing information for timely invoicing at the conclusion of projects, and following up on outstanding invoices
• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients
• Serve as a liaison between client, Sales Directors, and internal teams to ensure client expectations are met and managed through communication and efficient workflow
• Creatively problem solve to improve current and new business development strategies
• Maintain and strengthen relationships within existing accounts
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Educate current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information
• Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
• Track new and existing revenue within assigned accounts by service type
• Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports)
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.)
• Develop project budgets and create proposals
• Provide support to team members and perform other special projects or duties as required

Preferred experience

• Understanding of the legal industry, including eDiscovery and all phases of the EDRM
• Excellent problem solving ability and organizational skills
• Ability to build and maintain lasting relationships with clients
• Ability to work within a team and all levels of management
• 1 - 3 years of direct work experience in legal industry, account management, or the equivalent
• Strong interpersonal and Effective time management skills
• Bachelor’s Degree
• Exceptional verbal communication and presentation skills
• The successful candidate will be ambitious and motivated with the ability to learn quickly