About Monos
Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey.
We’re proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, we’ve planted nearly 1.3 million trees across two forests in Kenya – offsetting 412,335 metric tons of CO₂. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.
At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.
We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canada’s Most Admired Cultures and a Great Place to Work.
With big plans for the future – including purpose-driven product launches, new brick-and-mortar retail locations, and establishing ourselves as leaders in the travel industry – we’re looking for passionate, skilled, and driven individuals to join our team.
As a Store Manager for the Retail Experience team, you will have a fulfilling career upholding standards of Guest experience & operational excellence.
Responsibilities
- Champion Monos’ vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are more than just places to shop—they should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.
- Oversee daily store operations, including store opening and closing procedures, POS transaction accuracy, product receiving and processing, visual merchandising execution, inventory controls, and store cleanliness.
- Recruit, hire, and onboard new employees, ensuring all staff are trained according to Monos brand standards, operational procedures, and health/safety requirements.
- Develop and coach team members through regular feedback, training sessions, performance reviews, and real-time support to strengthen skills in Guest service, selling, and product knowledge.
- Build and maintain weekly schedules, manage shift coverage, approve time off, and ensure compliance with applicable labor laws, including break times and working hour limitations.
- Foster a positive and inclusive team culture, resolve team-related concerns in a timely and professional manner, and conduct disciplinary conversations when needed, in partnership with HQ and People & Culture team.
- Monitor and analyze key performance indicators (KPIs) such as sales, conversion, AOV, UPT, and CSAT scores; use data to inform store strategies and improve performance.
- Respond to Guest feedback and online reviews (e.g., Google Reviews) to uphold Monos’ brand reputation and ensure Guest satisfaction is proactively addressed.
- Ensure compliance with visual merchandising standards, keeping displays aligned with seasonal directives and storytelling objectives outlined by HQ.
- Maintain compliance with all company policies and safety protocols, including training team members on emergency procedures, theft prevention, and incident reporting.
- Partner with HQ departments, including Retail Operations, Marketing, People & Culture, and VM, to support store initiatives, implement campaigns, and report on business insights.
- Drive business development within the store through strong commercial acumen, local community outreach, and identifying operational efficiencies or growth opportunities.
- Plan and lead team engagement activities, including team meetings, product launches, and training workshops that strengthen store morale and alignment with company goals.
- May be asked to travel periodically to provide support during new store openings, assist with leadership training, or contribute to strategic expansion efforts across regions.
- Perform other duties as assigned by HQ or leadership, in support of overall business and operational needs.
- Drive the business through good business sense and aptitude
Core Competencies
- Team leadership & coaching
- Effective sales, service, and marketing
- Problem solving & decision making
- Communication
- Teamwork & collaboration
- Operational management
- Change management
Experience Level
- 4-6 years experience in retail or hospitality in a management role
- Strong leadership skills with the ability to act as an inspirational and motivating leader
- Outstanding customer service skills
- Inventory management and merchandising experience
- Exceptional communication skills to be able to communicate effectively with store team and customers
- Experience using Shopify is an asset but not required
- Must be able to work flexible hours including evenings and weekends
- Able to lift and carry 25-30lbs
Bonus points if you have skills in:
- Hospitality or similar industry experience
- Experience in luxury or premium retail environments
- Experience with F&B (Food & Beverage) operations within a retail setting
- Familiarity with retail technologies and data-driven decision-making
Why be a part of Monos?
- Rocketing growth – yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.
- Outstanding culture - entrepreneurial, fun and leads with empathy
- Company discount on Monos luggage for yourself and friends/family
- Competitive salary
- Bonus Program
- Health and dental benefits
- Paid vacation time off
- Ability to participate in corporate retreat
- Free Starter luggage pack
- Annual company townhall participation
Compensation:
Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives, grounded in market analysis and a commitment to internal equity.
Our Retail Values:
- We take care of our Crew
- We deliver exceptional experiences
- We operate with excellence
To Apply:
Please submit both via the link below:
- Your resume
- A short video interview
Applications without a completed video interview will not be considered.
This helps us review all candidates consistently and get to know you beyond your resume.
Video Interview Link: https://hire.li/9jOhKU-avU2vu_MLHwk99
Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful, diverse, and inclusive hiring environment across all the communities we serve, encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees, irrespective of race, ethnicity, citizenship, creed, place of origin, religion, gender, gender identity, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.
Individuals requiring accommodation at any stage of the recruitment process may notify the hiring manager or indicate their needs during the application process, and we will work with them to provide appropriate support in accordance with applicable legislation.
