About Peak Design
Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.
Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.
About the job
We’re looking for a curious, grounded, and highly self-directed Store Lead to run the day-to-day experience at our Bridgeport Village store.
This is a hands-on retail role. At least 80% of your time will be spent doing Gear Expert work: helping customers, demonstrating products, recommending the right setup, and driving sales. Because the Bridgeport Village store operates with a small team and often with one person working independently, you should be comfortable owning the customer experience and store operations without needing constant direction.
This isn’t a traditional management role with a large team to supervise. It’s a role for someone who enjoys working independently, connecting with customers, and taking pride in keeping a small store running beautifully.
Gear Expert and Customer Experience (80%)
- Welcome customers and create a thoughtful, low-pressure shopping experience.
- Ask good questions, understand what customers need, and guide them toward the right products.
- Demonstrate Peak Design gear clearly and confidently.
- Build complete product solutions while staying focused on what is genuinely useful to the customer.
- Develop deep product knowledge and confidently answer detailed questions.
- Work toward individual and store sales goals.
Leadership and Team Support (5%)
- Serve as the decision-maker on duty and confidently manage the store when working independently.
- Model Peak Design’s hospitality standards, product knowledge, and approach to customer service.
- Support Gear Experts through real-time feedback and product education when working together.
- Take ownership of problems and exercise sound judgment.
Store Operations (10%)
- Complete opening and closing routines.
- Receive, replenish, organize, and maintain inventory.
- Keep the sales floor and back-of-house areas clean, organized, and customer-ready.
- Complete daily operational tasks accurately and communicate issues to the broader Retail team.
- Identify problems, use good judgment, and take initiative when working independently.
Visual Merchandising and Store Readiness (5%)
- Execute seasonal visual merchandising updates and product launches.
- Maintain displays, signage, pricing, and overall store presentation.
- Ensure new products and campaign materials are placed correctly and on time.
About the role
- Spend the majority of each shift directly helping customers and selling Peak Design products
- Independently manage the customer experience from opening through closing
- Demonstrate products and helping customers build the right setup for their needs
- Maintain strong knowledge across Peak Design’s product categories
- Work toward sales, conversion, and customer-experience goals
- Open, close, restock, clean, and complete daily operational tasks
- Receive and organize inventory
- Execute visual merchandising and product-launch updates
- Communicate clearly with the broader corporate Retail team
- Recognize when something needs attention and taking ownership
- Maintain a welcoming, organized, and consistently sharp store
Role requirements
- Availability:
- Available for closing shifts ~12:30 - 8:30pm
- 1–3 years of retail, sales, hospitality, or customer-facing experience
- Comfortable working independently for extended periods
- Strong communication and customer-service instincts
- Confidence initiating conversations and guiding customers through a sale
- Dependable, organized, and able to manage time without close supervision
- Attention to detail and commitment to maintaining a clean, polished store
- Curiosity about people and products
- Sound judgment and the ability to solve everyday problems independently
- Receptive to feedback and motivated to keep learning
- Ability to safely lift and move merchandise as required
- Availability to work 40 hours per week, including weekends and holidays as scheduled
Nice-to-haves
- Interest in photography, the outdoors, design, motorcycles, bicycles, or travel
- Experience selling technical products
- Experience with inventory management or visual merchandising
- Familiarity with Peak Design products
Salary Range
Peak Design’s purpose is to create happy, meaningful lives for the people that work here. This includes our Retail team. We bring this purpose to life by:
- Offering a competitive hourly wage ($22.50/hour) that honors your talents and professional experience.
- Offering non-traditional and generous perks for part-time employees such as accrued paid time off, and Peak Design products and discounts.
We want you to feel motivated, empowered, and stoked each day that you come to work. And we also want you to live your best life. We believe these can be not only compatible, but complementary.
Diversity, Equity, Inclusion and Belonging
At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.
Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.