Company Description
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Job Description
- Taking ownership of customer issues reported and seeing problems through to resolution
- Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
- Providing 2nd-level support by:
- Researching
- Diagnosing
- Troubleshooting
- Identifying solutions
- Carrying out configurations
- Performing upgrades
- Carrying out migrations
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Write and maintain documentation
Qualifications
- Experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
- Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELL
- Secondary Storage : experience with Commvault, Veeam Backup & NetBackup
- Fluency in (technical) English (spoken & written)