Staff Software Engineer: Platform SRE

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Staff Software Engineer: Platform SRE

Every engineer at Flexport ships code that moves real freight across 112 countries. The faster , more reliable and safer they can do that, the faster the world's supply chains move. The PSI (Platform, Security & Infrastructure) team makes this possible: we build and operate the infrastructure and foundations that hundreds of engineers rely on to run Flexport’s products around the clock.

This is not a role where you wait for tickets. You'll look across systems, identify risks before they become incidents, and work with the software engineering and security teams to make our infrastructure more resilient, observable, efficient, secure, and easier to operate.

What You'll Do

You'll own and evolve the infrastructure that powers Flexport engineering. That means:

• Designing, building and operating reliable, scalable infrastructure in AWS and other cloud platforms
• Evolving our container orchestration (Kubernetes), Helm charts, deployment systems (Argo) and the guardrails around them to ensure engineers can safely deploy, run, understand and debug their services
• Evolving our observability stack (Openmetrics, Datadog) to make insights into our systems as good and easy to understand as possible.
• Setting standards for our Infrastructure-as-Code codebases (Terraform)
• Creating and supporting developers with CI/CD pipelines (Buildkit, Github Actions), build tooling (Gradle, Bazel, npm/pnpm/bun, Go and Cargo) and artifact repositories (Artifactory, ECR, github)
• Improving our incident response tooling to ensure we can efficiently handle incidents when they occur
• Crossing organizational boundaries to align with product teams and ship changes that impact the whole engineering org

You Should Have

• 10+ years of software engineering experience, site reliability engineering or infrastructure engineering experience, with significant time spent on production system infrastructure
• Deep knowledge of cloud infrastructure, with hand-on AWS experience
• Strong Infrastructure-as-Code skills, preferably with Terraform and a track record of creating safe and reusable infrastructure patterns. Clickops should be your tool of last resort
• Solid software engineering skills and the ability to build automation and production tooling in a general-purpose programming language
• Experience leading incident response, conducting blameless post-mortems or COE processes and executing on the follow ups.
• An independent mindset: you thrive in ambiguity, find the highest-leverage problems yourself, and don't wait to be told what to do
• Sound judgment around infrastructure: you will make the right decisions around security, IAM, networking and change management
• Excellent communication: you can write a clear design or incident document, explain operational tradeoffs, and align stakeholders across teams on platform-wide changes
• A generally helpful attitude. Everyone should know you within no-time as the person who gets stuff unblocked, points them in the right direction and makes their work easier. The 90’s can keep their BOFH.
• A drive for impact: you're not satisfied until our systems are reliable and every engineer is confident operating what they own

Nice to Have

• Experience operating AWS at scale across multiple accounts, regions and availability zones
• Experience with GitOps and continuous delivery tooling such as Argo CD
• Experience with Identity and Access Management at scale, including OIDC
• Experience designing disaster recovery, business continuity, and resilience testing programs
• Experience improving cloud cost efficiency and resource utilization

How We Work

• We come to the office 3 times a week to hang out, whiteboard, and ship together
• We have the latest hardware and software, including frontier AI models on day one
• We're agile, but not dogmatic. Teams decide how they work best

Why This Role Is Special

• Massive leverage: every improvement you ship is multiplied across hundreds of engineers and thousands of deploys a day
• Full ownership: design, implementation, rollout, and impact measurement: it's yours
• You shape the foundation: the infrastructure patterns and operational standards you set become how Flexport engineering runs software for years to come

What's in it for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment
• Daily catered lunches including vegetarian options, breakfast, snacks and soft drinks available in our office
• Commute expenses: Flexport will cover home-office commuting costs for employees living outside of Amsterdam
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and several additional packages. Your monthly premium is fully paid by Flexport.
• A defined pension contribution scheme
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life - the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.