Sr. Project Manager

Sr. Project Manager

Department: Project Management

Location: Global / Remote

Reports To: Director, Project Management Office

Position Summary

The Sr. Project Manager functions as the key liaison between the Development, Creative, and User Experience teams, as well as the client, Success Managers, and other project stakeholders. The Sr. Project Manager is responsible for monitoring and maximizing project health by allocating team assignments, maintaining consistent communication, ensuring budget and timeline adherence, and ensuring client satisfaction with project implementation.

Organizational Values

Our Core Values are the foundation of our team. We expect our team members to uphold these values at work and within the community.

• Relentlessly Client-Centric - We prioritize our clients' results ahead of everything. We make decisions from our clients' POV.
• Trusted and Consultative - We earn our clients' trust by guiding and consulting them through difficult decisions. We do what we say we're going to do, internally and externally.
• Collaborative, Approachable, and Authentic - We operate as one team, internally and externally. We're empathetic with one another and our clients. We're kind in all circumstances. 
• Adaptable and Constantly Learning - And have fun doing it. We deliver work we're proud of with excellence and care. We constantly strive for our clients and team members.
• Passionate to Achieve and Win - We learn quickly and create positive change.

Essential Responsibilities

1. Acts as primary point of contact for day-to-day client communication; responds to questions about timelines, collaborates on resolving issues, and coordinates execution of long-term project plans.
2. Manages project and task progress in the project management system; ensures the project team is achieving deliverables and that work will be delivered on time as expected by the client. Coordinates with the team to conduct ticket status follow-up with the client or project team.
3. Monitors employee time against allocation and project scope; investigates issues and works to resolve them with the employee or escalates issues, as needed, to management.  
4. Creates and presents weekly status updates to PMO Director, Success Managers, and/or clients to provide a snapshot of overall project health, progress, and projections.
5. Creates project team utilization forecasts, project schedules, and timelines. Works with the project team to ensure deliverables and estimates are aligned and accounted for within the project plan. Presents project plan to client for alignment and approval. 
6. Provides leadership to the project team. Facilitates the collection of current status, analysis of open issues, and provides direction and priority related to next steps. Schedules and facilitates regular internal meetings such as stand-ups, internal status, and retrospectives.
7. Schedules and facilitates client meetings such as stand-ups, planning sessions, status updates, and collaboration meetings regarding project kick-off, touch points, retrospectives, and user acceptance testing.
8. Captures potential risks communicated by internal and external stakeholders and documents them in regular status reports. Manages risk by creating mitigation plans with the project team. Implements mitigation plans if risk is realized.
9. Prepares and issues invoices for projects managed; reviews and comments on invoices prepared by team members for accuracy.
10. Assists team members in ensuring access to all project, document, time tracking, and task management systems. Helps to troubleshoot issues as they arise.
11. Meets regularly with the Success Manager to align client communication approach and discuss potential opportunities to foster long-term relationships with clients. Collaborates with the Success Manager on the strategic direction of the account.
12. Able to manage one (1) to three (3) large eCommerce projects/builds that are 1000 or more hours, involve complex variables or services/processes that are new to CQL, and require all CQL disciplines.
13. Able to manage
    two (2) to five (5) eCommerce-focused client support engagements in addition to project workload.
14. Leads implementation of one (1) to two (2) internal initiatives per year.
15. Provides guidance and mentorship to Project Managers and Interns.

Non-Essential Responsibilities

1. Performs administrative tasks such as attending internal team and company-wide meetings, responding to emails, and time tracking
2. Other duties as assigned

Experience Requirements 

1. 6+ years of experience in project management
2. 5+ years in managing eCommerce builds
3. Experience utilizing Jira
4. PMP, CAPM or Agile-related certification a plus

Other Knowledge, Skills & Abilities

1. Working knowledge of Google Workspace, Video Conference, and Project Management software
2. Understands the concepts of eCommerce web development and the design process
3. Excellent interpersonal skills with the ability to communicate effectively at both a business and technical level
4. Ability to consider problems and use root cause analysis to provide creative solutions to complex technical and business issues
5. Ability to synthesize information from data 
6. Ability to manage time and tasks well; comfortable asking questions and reporting concerns, as needed
7. Ability to deliver projects on time and on budget
8. Possess a willingness to adapt to changing priorities and learn quickly
9. Possess a desire to work in a team environment
10. Ability to manage time and resources appropriately and effectively
11. Ability to take ownership of a project from kickoff to conclusion, remaining accountable for shortcomings and sharing successes
12. Possess a willingness to mentor and train others

Core Competencies

1. Active Listening: Actively attends to, conveys, and understands the questions and comments of others.
2. Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction. 
3. Decision Making: Ability to select an effective course of action by understanding issues, comparing solutions, and drawing conclusions to resolve problems. 
4. Problem Solving: Ability to recognize courses of action that can be taken to handle problems or potential problems, and apply contingency plans to solve those problems. 
5. Project Management: Ability to demonstrate an understanding of planning, organizing, delegation, staffing, directing, and controlling work tasks. 

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at-will employment status.