Sr. Manager, IT Services

The Sr. Manager, IT Services reports to the CFO and is responsible for ensuring Allego’s employees and business have the reliable, secure, and efficient technology they need to operate effectively.

While Allego is headquartered in Waltham, MA, this role is responsible for IT services and support across Allego's global employee base, spanning multiple time zones, and should expect to accommodate needs outside standard Eastern-time business hours.

This is a highly hands-on role for someone who enjoys both setting direction and getting into the details. The Sr. Manager will own Allego’s corporate IT environment, including end-user technology, SaaS applications, hardware and asset management, vendor relationships, IT budgeting, and the delivery of day-to-day employee support.

Allego operates in a primarily cloud-based SaaS environment, with Google Workspace and OneLogin as key components of our technology stack. The ideal candidate has experience supporting a similarly sized SaaS organization and understands how to build an IT function that is efficient, scalable, and appropriate for a company without a large physical office or data center footprint.

This role also supports Allego's broader security and risk management efforts, including participation on the company's security/risk governance committee, helping ensure corporate IT practices align with company-wide security and compliance standards.

The Sr. Manager will work closely with Allego employees, business leaders, external service providers, and software vendors. Our employees are the customers of the IT organization, and this person will be responsible for ensuring there are no gaps in service while also developing a longer-term vision for how Allego’s IT capabilities should evolve as the company grows.

This role is best suited for a resourceful, customer-oriented doer who is comfortable operating independently, managing vendors and budgets, mentoring others, and stepping in directly when something needs to get done.

Responsibilities

• Own the strategic direction and day-to-day operationof Allego’s corporate IT environment, including end-user computing, identity and access management, networking/connectivity, and related IT services
• Manage Allego's networking and connectivity needs - including office Wi-Fi, secure remote access (VPN/SSO), and cloud network security - with an emphasis on lightweight, cloud-first networking rather than traditional on-premises infrastructure
• Ensure employees receive timely, high-quality IT support, working directly on issues as needed while also coordinating and managing support delivered through Allego’s MSP and other external partners
• Serve as the primary owner of the employee technology experience, ensuring the technology needs of employees and the broader business are consistently met without gaps in service
• Directly administer core SaaS platforms — including Google Workspace and OneLogin - handling day-to-day configuration, provisioning, and troubleshooting
• Manage Allego’s relationships with IT vendors and service providers, including MSP performance, software and hardware vendors, service agreements, renewals, and escalations
• Own IT budgeting and cost management, including hardware, software, licensing, maintenance contracts, services, and other technology-related expenses
• Maintain strong asset and license management practices across corporate hardware, software, and SaaS applications
• Monitor the performance, availability, and reliability of corporate systems and services and recommend improvements or upgrades as needed
• Lead troubleshooting and resolution of complex IT issues, coordinating with vendors and internal stakeholders where appropriate
• Lead corporate IT projects from planning and design through implementation, validation, and ongoing support
• Develop and maintain IT operational standards, procedures, documentation, and escalation processes
• Partner with appropriate internal stakeholders on cybersecurity, risk, and compliance initiatives
• Apply a strong understanding of security policies, compliance requirements, access controls, and industry best practices to corporate IT operations
• Support IT and security audits, incident response, business continuity, and disaster recovery activities as needed
• Maintain appropriate backup, recovery, access management, and data protection practices within the corporate IT environment
• Evaluate Allego’s evolving technology needs and develop a clear vision for how the IT environment, processes, vendor relationships, and internal capabilities should scale over time
• Provide coaching and development to team members with an interest in growing their IT responsibilities and capabilities
• Other related responsibilities as needed

Experience You Will Bring

The ideal candidate thrives in a fast-paced SaaS environment and combines strong technical judgment with a practical, service-oriented approach. You are comfortable working independently, managing multiple priorities, and switching between strategic planning and hands-on execution.

You view employees as your customers and take ownership of making sure technology enables rather than slows down the business.

• 5–7+ years of experience in corporate IT, systems administration, end-user technology, IT operations, or a related field
• Experience owning or playing a significant role in IT operations within a SaaS, technology, or similarly sized organization
• Demonstrated experience working in a primarily cloud-based/SaaS technology environment, with experience administering Google Workspace strongly preferred
• Experience with identity and access management platforms; OneLogin experience is a plus
• Strong hands-on technical capabilities across end-user systems, corporate applications, networking, access management, and troubleshooting
• Solid understanding of networking fundamentals (Wi-Fi, VPN, DNS, firewalls) as applied to a cloud-first, SaaS-based environment;
• Experience managing MSPs, technology vendors, software providers, and other third-party partners
• Demonstrated experience with IT budgeting, vendor management, software licensing, procurement, and asset management
• Experience leading IT projects from concept through implementation
• Working knowledge of cybersecurity principles, policies, compliance requirements, access controls, and industry best practices
• Experience supporting audits, security initiatives, incident response, business continuity, or disaster recovery is preferred
• Ability to understand technical and security risks and communicate them clearly to non-technical business leaders
• Prior people management, mentoring, or team leadership experience is preferred
• Strong customer-service mindset and experience supporting employees across a distributed organization
• Comfortable getting hands-on and directly resolving issues rather than relying solely on vendors or outside resources
• Strong judgment, discretion, and integrity when working with confidential or sensitive information
• Excellent written and verbal communication skills
• B.S. in Information Systems, Computer Science, or a related technical field, or equivalent professional experience
• Ability to work outside normal business hours periodically when required for critical support or system maintenance
• Ability to work from Allego’s Waltham, MA office approximately 1–2 days per week, and more when needed

Compensation & Benefits