Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
Responsible for hankding mortgage accounts to ensure all title resolution, contested, senior lien monitoring and non- monetary default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance
Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.
WHAT YOU'LL DO
- Experienced team member to manage the high risk portfolio associated with the position to ensure compliance with regulatory guidelines.
- Oversight of counsel’s legal proceedings in the jurisdiction to ensure appropriate action is take and all milestones are met.
- Service mortgage accounts to ensure a variety of foreclosure, and bankruptcy, and escalated activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
- Act as representative to the company in witness capacity for mediations, settlement, non-jury trials, jury trials and depositions.
- Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
- Conducts complete reviews of files to ensure all default time frames have been met.
- Manages default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the default process.
- Monitors attorney performance by reviewing all proceedings, records and time frames in addition to working all system/ database activities throughout the default process.
- Audit accounts for expense compliance and ensures proper application to system of record
- Perform required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise
- Manage exception reporting used as key controls for minimizing risk. Tracks trends and recommends process improvements
- Experienced team member to manage the high risk portfolio associated with the position to ensure compliance with regulatory guidelines.
- Oversight of counsel’s legal proceedings in the jurisdiction to ensure appropriate action is take and all milestones are met.
- Service mortgage accounts to ensure a variety of foreclosure, and bankruptcy, and escalated activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
- Act as representative to the company in witness capacity for mediations, settlement, non-jury trials, jury trials and depositions.
- Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
- Conducts complete reviews of files to ensure all default time frames have been met.
- Manages default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the default process.
- Monitors attorney performance by reviewing all proceedings, records and time frames in addition to working all system/ database activities throughout the default process.
- Audit accounts for expense compliance and ensures proper application to system of record
- Perform required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise
- Manage exception reporting used as key controls for minimizing risk. Tracks trends and recommends process improvements
WHAT YOU'LL BRING
Knowledge and Skills/Technology Used
- High School diploma or equivalent, Paralegal Degree or Certificate preferred
- College preferred
- 3 + years of directly related experience such as Mortgage Litigation, Mortgage Servicing, Mortgage Title Resolution, legal and/or financial
- Good verbal and written communication skills
- Extreme attention to detail and ability to adhere to strict guidelines and procedures
- GSE and Government experience preferred
- MSP and LoanSphere experience preferred
- Proficient in Microsoft Word, Excel and PowerPoint
- Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and
- Microsoft Outlook experience preferred
- Strong attention to detail and ability to adhere to strict guidelines and procedures
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
- Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to effectively coach, motivate and lead team members
- Strong written and verbal communication skills
- Strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.
Pay Range: $30.91 - $41.20 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
