Company Description
Agent – Mail Operations (2+ Years Experience)
Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
Job Description
Key Responsibilities:
- Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
- Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
- Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
- Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
- Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
- Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
- Collaborate with internal teams and external vendors for issue resolution and trend tracking
Qualifications
Required Skills & Qualifications:
- 2+ years of experience in email operations, Trust & Safety, or SOC environments
- Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
- Hands-on experience with Splunk for log analysis
- Strong analytical, investigative, and problem-solving skills
- Ability to work in shifts within a 24x7 environment
Additional Information
All your information will be kept confidential according to EEO guidelines.