At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Enterprise Strategy & Security
Job Sub Function:
Security & Controls
Job Category:
Scientific/Technology
All Job Posting Locations:
São José dos Campos, São Paulo, Brazil
Job Description:
Johnson & Johnson is recruiting for a Senior Analyst, Records and Information Management (RIM) - LATAM, to be located in Sao Jose dos Campos/SP, Brazil. At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are crucial to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, You are welcome in all open positions at the company. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough! At Johnson & Johnson, we believe good health is the foundation of vibrant lives, growing communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, build healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
Position Summary
The position is based in São José dos Campos, SP, Brazil, and follows J&J Flex, Johnson & Johnson’s hybrid working model for eligible office-based employees, which requires on-site work at least 3 (three) days per week, with the flexibility to work remotely up to 2 (two) days per week, based on business needs.
This role offers the opportunity to collaborate across Latin America and globally, contribute to key initiatives, and gain exposure to a wide range of business functions and records management processes. In this role, you will be responsible for maintaining the comprehensive RIM Program in alignment with the Worldwide Records and Information Management (WWRIM) policies and standards. You will represent RIM Operations LATAM as a member of several global centers of excellence and centralized teams to assess retention strategies and requirements for processes including software development, acquisitions and divestitures, records disposition, contract negotiation, and consulting expertise for the RIM community of practice. You will be responsible for the administration and management of the RIM System to ensure data are retained throughout the information lifecycle. You will oversee suppliers' storage services provided to the J&J companies supported by RIM.
Key Responsibilities
- Support the implementation and maintenance of the RIM Program across multiple Johnson & Johnson organizations throughout Latin America in accordance with J&J RIM policies and standards, through effective communication and collaboration with business partners, encouraging increased adherence to requirements.
- Collaborate on the creation and revision of local procedures and work instructions describing local processes and actions required to implement and maintain the RIM program (local specificities).
- Support and track the completion of RIM training, train new Records Coordinators on their standard responsibilities and any new RIM processes, and collaborate on the creation and maintenance of training materials regularly.
- Provide support for RIM-related risk identification and mitigation, and generate management reports on the RIM Program as requested.
- Maintain the Records Coordinator Network, perform business area compliance assessments to identify significant issues, define and prepare questionnaires, interview Record Coordinators, prepare reports, and define and follow up on corrective actions as applicable.
- Control and implement inactive records storage processes and controls, and coordinate the disposition of information that has met retention expiry and legal hold requirements.
- Support the deployment and maintenance of solutions for inactive records in collaboration with the off-site storage vendor, including standard processes for paper archives and ad hoc projects to digitize archives.
- Manage relationships with the off-site storage suppliers through regular meetings and conduct supplier compliance assessments.
- Maintain access rights to the archiving database and ensure all current users are trained.
- Provide guidance and support to Departments/Business Units on identifying and protecting vital records, inform them of vital record inventory updates, and maintain a documented inventory of inactive vital records.
- Assist the regional RIM team in maintaining an efficient process for managing RIM-related supplier contracts, providing advice and guidance regarding RIM contract language within business-related supplier agreements.
- Review legal hold notices and support business preservation of records and information subject to legal holds.
- Review and approve record transfer forms to ensure quality of metadata and process.
- Review and approve Software Development Lifecycle documentation. Participate in internal and external audits and inspections as a Subject Matter Expert (SME) for RIM.
- Participate in WWRIM special projects and global initiatives to explore the diversity of global RIM programs and leverage methodologies locally.
- Coordinate and contribute to LATAM RIM projects focused on implementing and deploying process changes, improvements and/or new ways of working.
Qualifications
Required Skills / Experience
- Bachelor's Degree
- Upper-intermediate to advanced Spanish proficiency (spoken and written) is required.
- Advanced English proficiency (spoken and written) is required.
- Strong understanding of Records and Information Management (RIM) principles, including information lifecycle management, records retention, regulatory compliance, and risk management.
- Ability to work with a high degree of accuracy in a compliance-driven environment, ensuring adherence to policies, procedures, and regulatory requirements.
- Strong analytical and problem-solving skills.
- Strong understanding of business processes and the ability to apply that knowledge in a compliance-driven environment.
- Demonstrated ability to work independently, manage priorities with minimal supervision, and effectively collaborate with cross-functional teams across different functions and geographic locations.
- Results-oriented with a strong commitment to team and company values, objectives, and strategies.
- Ability to support process changes and effectively work through resistance to change.
- Excellent planning, scheduling, time management, and organizational skills.
- Ability to work in an organized manner, manage multiple priorities independently, and work with limited supervision in a collaborative team environment.
- Customer-oriented and a team player.
- Strong verbal and written communication skills, including the ability to deliver training, facilitate discussions, provide guidance and support, and effectively interact with third parties and stakeholders across different departments and organizational levels.
- Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, and SharePoint.
Preferred Skills / Experience
- Experience supporting enterprise Records and Information Management programs within a regulated industry is preferred.
- Experience working in a multicultural environment with key partners across different geographical regions is an advantage.
- Experience supporting or coordinating cross-functional projects is an advantage.
- Relevant certifications such as ARMA's ICRM Certified Records Manager (CRM), ARMA Information Governance Professional (IGP), AIIM Certified Information Professional (CIP), Certified Information Governance Officer (CIGO), PMI-PMP, or others are a plus.
- Experience using Electronic Records Management Software is a plus.
Other Requirements
- Travel may be required on an ad hoc basis.
Required Skills:
Preferred Skills:
Analytical Reasoning, Communication, Corrective and Preventive Action (CAPA), Industry Analysis, Information Security Auditing, Information Security Management System (ISMS), Information Technology (IT) Security Assessments, Information Technology Strategies, Mentorship, Process Oriented, Risk Assessments, Root Cause Analysis (RCA), Security Policies, Solution Architecture, Technologically Savvy, Vulnerability Assessments
