The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
The ad says“Demonstrated ability to own complex projects from scoping through implementation”
The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
Values
The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
The ad says“Bonus: experience in compliance, identity verification, or fraud prevention”
The ad says“Bonus: experience in compliance, identity verification, or fraud prevention”
The ad says“Bonus: experience in compliance, identity verification, or fraud prevention”
The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
The ad says“Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus”
As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform
You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact
This role combines hands-on technical problem-solving with strategic partnership
You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage
You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale
We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases
This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way
As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our platform to serve them better
Your work will directly influence customer success, product direction, and operational scalability
You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business
Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products
Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success
Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes
Advise customers strategically, helping them solve complex business challenges through creative technical solutions
Partner with Product to relay insights from the field that inform roadmap priorities and feature design
Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes
Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization
Benefits
Professional Development
Catered meals
Wellness benefit
401(k)
Unlimited time off
Parental benefits
Mental health
Health and wellness
Bevsday (free drink on Wednesday)
Family planning
Preferred experience
Bonus: experience in compliance, identity verification, or fraud prevention
Demonstrated ability to own complex projects from scoping through implementation
3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect
You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
Collaborative, curious, and eager to learn - with a growth mindset and bias toward action
Willingness to travel up to 25% of the time for customer engagements
Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving
Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus
Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa
