Solutions Architect

• We are hiring a Solutions Architect to join our growing Solutions team to help customers unlock the full potential of Rutter’s platform
• This is a highly collaborative, customer-facing role that blends technical depth, product expertise, and strategic thinking
• You’ll work directly with customers across the full lifecycle, from early solution design to implementation, onboarding, and post-launch success
• As one of the early members of our Solutions team, you’ll play a key role in guiding our customers to deliver scalable integrations and power the next generation of fintech products
• Lead solution design and technical implementation for customer integrations across accounting, commerce, and banking platforms
• Support the product team by influencing feature requests and product roadmap based on what customers are looking for
• Guide customers on best practices for API usage, data mapping, and integration architecture to ensure scalable, reliable implementations
• Collaborate with engineering and product to identify product gaps, propose enhancements, and shape new capabilities based on customer needs
• Own the full customer journey, and further build out an agentified process to automate customer onboarding and to pursue expansion opportunities
• Develop sample apps, implementation guides, internal documentation, and demo flows that accelerate customer success and internal efficiency

Benefits

• A fast-paced, collaborative environment
• Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend
• 100% medical, dental, and vision coverage
• 16 weeks of paid parental leave
• A stipend to buy your laptop and set up your home office
• 401K match
• Ownership & stake in the company

Preferred experience

• Excellent communication skills. You are able to lead technical discussions with engineering teams and explain complex topics clearly to business stakeholders
• Experience being in a highly collaborative and adaptable fast-paced startup environment
• 3+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, Implementation Engineer, Forward-Deployed Engineer or similar, ideally at a SaaS or API-driven company. Preferably, experience working with fintech companies in the past
• Bonus: Experience working with Accounting, Payments, or Commerce systems in the past
• Strong technical proficiency with REST APIs, integration design, and developer workflows
• This role will be a mix of Pre-Sales and Post-Sales. Being flexible and understanding the differences of working with prospects vs customers is key
• Builder mindset. You enjoy creating demos, writing documentation, and solving problems end to end
• Must be based in NYC and able to work a hybrid role at our Flatiron, Manhattan office