Software Support Engineer AutoStore

Key Responsibilities:  

• Contribute to the analysis and definition of Kardex WES software requirements.  

• Participate in the integration and testing of Kardex WES software both in-house and on customer sites.  

• Participate in the setup, configuration, and rule definition according to customer requirements.  

• Develop a strong understanding of the customer’s operational practices and needs.  

• Create and enhance comprehensive test plans and test cases.  

• Prepare clear and concise release notes to facilitate smooth deployment.  

• Ensure high-quality work through rigorous QA and testing procedures.  

• Identify, diagnose, and resolve bugs, applying appropriate fixes as needed.  

• Develop and execute internal, interface, and integrated test plans involving AutoStore systems, Kardex software, client host systems, and other integrated technologies.  

• Lead and deliver training sessions for customer personnel on the functionality and operation of Kardex WES software.  

• Provide ongoing support to customers during the post-handover and ramp-up phase.  

• Take ownership of the Kardex WES software system deployed on the AutoStore demo grid across APAC, ensuring readiness for customer visits, testing, and software updates.  

• Provide Level 1-3 support by addressing customer inquiries and managing calls/tickets either directly from the customer or Kardex Level 1 technicians.  

• Escalate and collaborate with the Kardex WES product team to resolve Level 3 issues.  

• To be part of the on-call roster to provide 24/7 support coverage. 

Job Requirements:   

• Bachelor’s Degree in Computer Science, Engineering, or a related field.  

• Strong verbal and written communication skills. An active team player and customer focus.  

• Able to adhere to priorities and meet tight dateline.  

• Excellent troubleshooting abilities and experience working with real-time software systems.  

• Proficiency in SQL scripting is desirable.  

• Experience with .NET and Java Framework software deployment is a significant advantage.  

• Familiarity with C# is an added plus.  

• Minimum of 2 years of experience in software deployment or automation systems, with experience in AutoStore being a bonus.  

• Background in project team environments, preferably in project management or commissioning settings.  

• Ability to handle out-of-office Level 1-3 support calls as needed.  

• Proficiency with Microsoft Office Suite and similar productivity tools.  

• Motivation to actively contribute to the setup and growth of a new business unit.  

• Entrepreneurial mindset with a proactive, solution-oriented approach to problem-solving.  

• Self-driven, results-oriented, and optimistic attitude towards achieving success.  

• In-depth understanding of logistics and IT processes.  

• Willingness to travel to project sites across the APAC region, with an estimated 20% to 30% travel required.