At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition
Job Purpose:
This position’s mission is to exceed the expectations of our clients by focusing on clients’ experience interacting with our products and by delivering best-in-class financial technology solutions that provide the user interface necessary to fulfill compliance implications of the company’s warranty and which support our corporate strategy and objectives. Under the general direction of the Software Products Manager, while owning and driving tasks, projects, and acting as the subject matter expect with minimal supervision (i.e., has more autonomy than a Software Products Business Analyst I, II, and III), the Software Products Business Analyst IV is responsible for ensuring that all client-facing software product solutions meet or exceed rational partner and client expectations as to industry core competencies, best practices, and legal requirements for content and functionality in a manner that drives long-term, sustainable revenue. Overall responsible for technology lead.
Job Responsibilities:
- Ensure that our client-facing software product solutions provide the user interface necessary to ensure all data can be captured to produce documentation that complies with federal laws and regulations, other governing authority requirements, and industry best practices.
- Ensure that our client-facing products are intuitive and dynamic by owning the user interface for all client-facing products so that only information and data relevant to the transaction is presented to the user in a logical, sequential, and instinctual manner.
- Market research via electronic means, onsite visits to financial institutions and partners, conference participation and review of competitor products; proactively shares information and strategies with all areas of the organization. Use this information to assess market demand and proactively suggest product changes and new opportunities to the Software Products Manager.
- Analyze product-related information from all functional groups within the company, from business partners and clients, and from review of competitive offerings and emerging industry trends.
- Analyze the priority of identified changes and proactively communicate the proposed changes and the priority to the Software Products Manager.
- Ensure that our client-facing software product solutions meet or exceed the wants and needs of current and prospective clients and business partners.
- Proactively identify, analyze, and help to implement changes to our client-facing software product solutions, and assist in identifying new Products that lead to increased diversification and profitability for the company.
- Review and respond to logged issues and pending requests for changes in a timely manner.
- Evaluate the feasibility and define the business case (in collaboration with the SAT team) for new major functionality or new sub-products prior to initiating a product change.
- Understand and analyze how the business partner's integration method relates to the requested change and product updates.
- Analyze product related information from all functional groups within the company, from business partners and clients, and from review of competitive offerings and emerging industry trends.
- Create and deliver products that exceed industry core competencies by supporting and advancing industry best practices.
- Participate in discussions with clients, internal staff, and business partners to understand the ramifications associated with each request for change.
- Define product requirements (content, structure, and functionality) for all client-facing solutions.
- Draft clear and concise written product requirements that accurately describe the required functionality and content.
- Define the full scope of any change or product update to ensure requirements are complete and timely.
- Identify any product requirement issues (e.g., open issues, blockers) requiring resolution from or impacting other functional groups. Escalate any critical issues related to product requirements.
- Identify all impacted product components and specify the required change for each component.
- Identify transaction scenarios where product updates apply and ensure these are covered or addressed in the written requirements
- Create accurate required product documentation (e.g., Change Records, Release Notes) for internal and external users.
- Complete all information required in the product requirements template in a timely manner.
- Address, in a timely manner, any product requirements modifications required arising from quality control tests and transaction analysis.
- Maintain the integrity of the skeletal Data Schema, including its structure and metadata, to drive compliant, warranted functionality of our products that satisfies market needs and industry best practices.
- Understand what and how data is used within an assigned subject or product and its effect or impact on related transactions.
- Determine the class (i.e., static, dynamic, custom, Simplicity specific) of data to be used in assigned product requirements.
- Validate and approve the data and associated metadata (e.g., labels, short help, long help, mapping path, etc.) for assigned product requirements adhering to data management conventions and protocol (i.e., content protocol) and required processes.
- Analyze data usage and identify data conflicts within or across product libraries and/or inappropriate use of data across products.
- Participate as an active member of the Data Evaluation Team in resolving data conflicts identified during the product implementation and testing phase.
- Lead and brainstorm user interface and user experience design ideas and decisions for our client-facing software product solutions.
- Create wireframes and mockups to communicate scenarios and options for UI/UX design.
- Prototype to bring concepts to life so that stakeholders can get a realistic sense of how applications should look and behave.
- Assist with and/or conduct usability testing and user interviews.
- Provide innovative solutions for lines of business while balancing the needs of customers.
- Establish design patterns and create common interface components to promote consistency.
- Help to define the user model and user interface for innovative new products and services.
- Develop both high-level and detailed storyboards, mockups and prototypes to effectively communicate interaction and design ideas and solutions.
- Gauge the usability of new and existing products and make constructive suggestions for change.
- Conduct product testing and review to evaluate changes and to ensure development work conforms to the product requirements defined.
- Collaborate with Quality Control team in identifying product test case scenarios required to fully vet product requirements.
- Identify product specific scenarios that should be included or added to Certification Use Cases and ensure correct results are generated.
- Validate product development or change implementation to ensure conformance of implementation to requirements identifying any breaks in outcome or product behavior (e.g., incorrect functionality or inappropriate format).
- Assist in troubleshooting issues presented or raised by clients or other functional groups particularly in determining gravity/risk exposure of a script or software limitation.
- Conduct transaction testing for all product changes and updates assigned.
- Provide support for both internal and external inquiries about our client-facing software product solutions.
- Review and address logged and pending requests for changes on a regular basis and in a timely and professional manner within our service level standards.
- Draft communication that demonstrates a clear understanding of the issue, the solution, and how the decisions will impact the product.
- Proactively manage assigned FLOWs and SMPLs and inform staff or clients, where appropriate, on the status of an outstanding issue - even if it is still being researched.
- Create accurate and informative product change documentation for external users.
- Proactively educate internal staff and current and prospective business partners and clients on product design, upcoming changes, and industry trends.
- Collaborate with SAT and Communications/Marketing on creating product documentation as needed.
- Collaborate in developing subject matter training for internal and external users.
- Proactively inform internal staff regarding user interface changes, industry trends, and other information that will lead to product design changes.
- Participate in and lead any product team initiative or special project(s), as needed.
- Create, manage, and execute project plans that align with project objectives and milestones.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Job Requirements:
- College education bachelor's degree from an accredited college/university.
- Business principles, banking, technology - including an in-depth understanding of the key business issues that exist in the financial services industry. Data processing methods and procedures, and computer software systems.
- Generally, ten or more years of experience at a financial institution, Loan Origination System, or Deposit Platform System
- Superior communication skills both verbal and written.
- Demonstrated ability to work as part of integrated teams in a fluid environment.
- Demonstrated visual design sensibilities as they relate to applying a brand to user experiences.
- Demonstrates an understanding of company software and the financial services industry.
- The ability to manage details and multi-task in a fast-paced environment.
- The ability to develop long-term close working relationship based on trust and respect.
- Strong analytical, creative thinking, interpretation, and problem-solving abilities.
- Suggests technical alternatives and improves/streamlines processes and systems.
- Completes project assignments and special projects commensurate with job expectations.
- Conducts planning, analysis and forecasting activities to plan projects and tasks.
- Experience in the FinTech industry.
- Core Banking vendor technology experience.
- Proficiency in basic Microsoft™ programs including Excel™.
- Excellent time management skills.
If you’re ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Base Salary Range:
$111,800.00 - $167,700.00
At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.
Accommodation request
TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.
