Software Engineer (Infrastructure)

• We’re looking for an engineer who wants real ownership early: someone independent, curious, and pragmatic, with strong systems instincts and good judgment
• You’ll work across reliability, security, automation, cost, developer experience, and internal platforms. A growing part of the role is building the systems underneath how AI is changing work at Middesk: the infrastructure that lets people and agents collaborate safely, ship faster, and operate with more leverage
• We don’t expect someone to have seen every tool before. We do expect them to learn quickly, care about the details, and take responsibility for systems that matter
• We follow a hybrid work model, and for this role, there is an expectation of 2 days per week in our SF office. Candidates should be based within a commutable distance of San Francisco — this role is built around close, in-person collaboration and mentorship with the team
• Design, build, and scale cloud infrastructure and orchestration systems, including Kubernetes, Terraform, and CI/CD, with support from senior engineers who are invested in your growth
• Own and evolve developer experience (DevEx) tools and workflows, from local development to deployment
• Build observability systems that provide insight into performance, reliability, and usage
• Improve the reliability of our production systems through safer deploys, automated rollback, failover, and platform hardening
• Collaborate with Data Scientists, Data Platform and Product Engineers to build shared platform tools necessary to scale our products and services
• Help enforce and maintain security and compliance standards across infrastructure (SOC 2, FedRAMP, etc)
• Drive a culture of automation, resiliency, and operational excellence
• Build the infrastructure underneath how AI is changing work at Middesk, including systems that let engineers, operators, and agents collaborate safely and effectively

Benefits

• Healthcare: We take care of you premiums for medical, dental, and vision.
• Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it.
• Ownership: We offer a stake in the company to every full-time employee through stock options.
• 401(k): We make it easy to save money for retirement.
• Parental leave: We offer three months of paid parental leave to any parent.
• Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely.
• Catered lunches: We offer catered lunches on days that you’re in the San Francisco or New York office.

Preferred experience

• 3+ years of experience as a software engineer, with genuine interest in infrastructure, platform, or systems work – you don’t need to have done this exact job before, but you need to want it
• Strong technical fundamentals: a deep, careful understanding of how systems actually work. This is work you can’t vibe-code your way through
• A fast learner who is reliable, humble, and excited to absorb everything from experienced teammates
• Comfort with (or excitement about) work that isn’t customer-facing – the impact here is deep, not loud
• Experience building internal platforms, developer tools, automation systems, or AI-enabled engineering workflows
• Experience in a fast-moving startup or another environment where engineers own broad surfaces and learn quickly
• Hands-on experience with Kubernetes, high-availability systems, production infrastructure, or infrastructure-as-code tools (e.g. Terraform) and GitOps workflows — none of this is required, you’ll learn our stack here