Software Automation Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an experienced Software Automation Engineer to join our AI Center of Excellence. This role will focus on creating automation agents and services that streamline manual tasks, such as data entry, transactions, and analysis. These solutions will be in addition to our AI support from established Zayo systems based on platforms such as Salesforce and ServceNow.

Responsibilities:

• Develop automation projects utilizing OpenAI based agents that properly handle and securely process private, corporate data alongside external data sources.

• Script and code primarily in Python to build and deploy automation solutions.

• Engage with internal customers to understand opportunities and craft solutions.

• Build and validate prototypes, assure reliability, and transform into final implementations.

• Harden applications for production readiness and ensure data security and compliance.

• Collaborate with appropriate teams to integrate automation workflows.

What Success Looks Like:

• Build and deliver internal and external AI based solutions to deliver value to the business as process cost savings or customer revenue support.

• Short time cycles (months) for deploying result by leveraging AI for building code, and using intelligent solutions exploiting existing sofwtare systems.

• Strong collaboration with internal stakeholders to understand automation opportunities and  requirements and translate these into prototypes and final implementations.

Qualifications:

• Minimum of ten (10) years of software development experience.

• Minimum of two (2) years of proven experience in AI-driven automation projects.

• Demonstrated proficiency in Python scripting.

• Demonstrated experience building and designing complex systems (e.g., workflows, distributed applications).

• Familiarity with OpenAI technology, Agent related commonly accepted practices (e.g., A2A and MCP), and other AI technology relevant to building agents.

• Experience with GIT, JIRA, Agile and software development pipelines.

• General understanding of data security practices, especially in automation.

• Superior written and oral communication skills, including comfort interacting with customers when needed.

• Ability to explain complex technical topics clearly to non-technical audiences.

• Strong ownership mindset—you take responsibility for outcomes, not just outputs.

• Humility and curiosity: willing to be wrong, learn, and adapt.

• Telecom experience is a strong plus, but not required if you learn quickly and think in systems.

• Experience working with AWS, and enterprise platforms like ServiceNow, Salesforce, or OracleFusion is a plus.

Estimated Base Salary Range: $89,800.00 - $138,200.00 USD/annually.

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.