KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description/Preferred Qualifications
We are seeking a skilled and customer-focused Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence.
Key Responsibilities:
- Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
- Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
- Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
- Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
- Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
- Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.
- Willing to be based in Thailand and frequently travel to other Southeast Asian countries to provide on-site technical support and customer service for regional customers as required by business needs.
Minimum Qualifications
- Bachelor's /Master's Level Degree and PCB related work experience of 3 -5 years
- Proven experience in technical support, software troubleshooting, or a related field.
- At least 2 years working experience in PCB industry. Familiarity with PCB CAM solution is a major plus.
- Strong understanding of software installation, configuration, and maintenance.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to work collaboratively across departments and manage multiple priorities.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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