JOB DESCRIPTION
Customer Service
- Maintain a positive and professional working relationship with internal and external clients.
- Respond to customer service requests in a timely manner.
- Respond to emergency calls 24x7x365 days.
Maintain Data Center Systems
- Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
- Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment
- Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients.
- Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out.
- Ensure that the FOC is monitored and manned at all times and that EPMS, BMS,
and Fire System alarms are responded to in a timely manner; contain/isolate the
fault identified and provide impromptu escalations/updates base on escalation plan laid - Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures
• Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted
• Maintain log and records of instrument readings, equipment and consumable stock level
• Report all unlocked doors and racks to the security control
• Briefing and handover to Shift Duty Technician on all outstanding issues and
Standing Instructions from the Operation Lead / Assistant Manager / Manager
• Attend to Incidents and field service reporting and filing
JOB REQUIREMENTS
Qualified candidates will possess the following:
- ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
- Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
- Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
- Proficiency in both written and spoken English.
- 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
- Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
- Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical.
BUSINESS SEGMENT
Connectivity
PLATFORM
Operating Division
